Samuel
Funds Pension Management
Summary
I'm a versatile and creative professional with a background in Communication Sciences from the University Nova de Lisboa. I have been working in different roles related to costumer services, sales, insurance and more recently, funds pension management.
Since very earlier, I developed skills in social marketing and video editing.
Now, I'm looking to contribute remotely and find a balance between a professional career and my passion - Acting.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Funds Pension Management
Ageas
Lisbon, Portugal
01.2022 - Current
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Understanding how financial markets are cyclical and how to make decisions that help investors
Client support and Commercial
Ageas
Lisbon, Portugal
01.2013 - 12.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Conducted case management activities and services with multidisciplinary team.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Communication Sciences
09.2018 -
Skills
Customer services
Accomplishments
- In the sales department , I finished every year with an average success rate never below 120%
- Proposed significant changes in the modus operandi in some sections of the company that helped to reduce resolution time in responses to the customer
- Empathetic ability to listen to customers pain, acting professionally, quickly and in line with the employer's high standards
Timeline
Funds Pension Management - Ageas
01.2022 - Current
Universidade Nova de Lisboa - , Communication Sciences
09.2018 -
Client support and Commercial - Ageas
01.2013 - 12.2021
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