Summary
Overview
Work History
Education
Knowledge
Driving License
Timeline
Generic
Samuel Santos

Samuel Santos

Junior Consultant - NOESIS
Mealhada

Summary

Professional with solid technical experience in repairing and maintaining Apple and Android devices, focused on service excellence and building good customer relationships. I have a proven track record of punctuality and reliability in performing my professional responsibilities, always ensuring quality service.

In career transition, I am currently acquiring and applying advanced knowledge as a Distributed Systems Consultant, developing a robust foundation in complex and scalable architectures.

I have a strong interest and future focus on Cybersecurity, actively seeking to integrate these emerging skills into my professional career. I am an adaptable and motivated individual, eager to apply my technical discipline and interpersonal skills to new challenges, particularly in the field of computer systems and security.


Overview

6
6
years of professional experience
2
2
Languages

Work History

Junior IT Consultant

Noesis Information Systems
07.2025 - Current
  • Monitor critical systems and alarms with OBM (Operations Bridge Manager)
  • Operation in production and pre-production environments with Windows, Linux, UNIX, and AIX operating systems;
  • Task management and monitoring using Control-M;
  • Execute scheduled procedures with precision and attention to detail;
  • Identify, resolve, or forward technical issues to specialized teams (2nd and 3rd line).
  • Conducted system assessments and troubleshooting, resolving issues promptly to minimize downtime and maintain service continuity.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.

ELECTRONICS TECHNICIAN

WORTEN - TSC
03.2025 - 07.2025
  • Performing diagnostics;
  • Communicating estimates to customers;
  • Repairing Apple equipment;
  • Repair agent for Domestic & General insurance company;
  • Based on the role of TÉCNICO DE ELÉTRONICA with 9 years of experience, here are eight resume experience statements:
  • Diagnosed and repaired electronic devices, enhancing operational efficiency and ensuring customer satisfaction through reliable service.
  • Implemented systematic troubleshooting processes, reducing device failure rates and improving turnaround times for repairs.
  • Trained junior technicians on repair techniques and best practices, fostering a collaborative work environment and enhancing team capability.

Senior Electronics Technician

ISERVICES
10.2023 - 03.2025
  • Sale of refurbished Apple and Samsung equipment;
  • Diagnostics;
  • Repair of multi-brand and Apple equipment such as cell phones, computers, and tablets;
  • Replacement of LCDs, batteries and more;
  • Customer service;
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Streamlined inventory management processes for electronic components, ensuring optimal stock levels and reducing excess inventory costs.
  • Assisted in the development of training materials for new hires, contributing to a more effective onboarding experience and knowledge retention.
  • Engaged with customers to gather feedback on electronic services, informing quality improvements and enhancing service delivery standards.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
  • Calibrated electrical components and systems to optimize performance.
  • Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
  • Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
  • Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.

TECHNICIAN DIGITAL SIGNAGE

OFFICIAL ASSISTANCE -SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
04.2022 - 10.2023
  • Location - Rua Jorge Barradas N30C, 1500-178 Benfica
  • Hours: Full-time (9:00 a.m. to 6:00 p.m., Monday to Friday and occasionally on weekends)
  • Telephone support;
  • Preparation of transport guides;
  • Managed the installation and configuration of digital signage systems, optimizing performance and user experience across various platforms.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Registering equipment in the computer system (ASSISTECH);
  • Communicating quotes;
  • Receiving and processing customer files (Service Max);
  • Delivering and collecting equipment (monitors/ televisions, cell phones, tablets, computers) to customers' homes;
  • On-site repair of Hisense and Samsung equipment (TVs);
  • Assembly of professional monitors (Santander counters, Secil);
  • Installation of LED walls in Samsung, Perfumes e Companhia, and Auto Europa stores;
  • Assembly of monitors for temporary events (6x3 video wall) for Jansen - Johnson & Johnson, in various locations throughout the country, namely hotels;
  • Repair of Samsung and Hisense equipment on the workbench;
  • Developed and implemented digital signage solutions that enhanced customer engagement and improved brand visibility.
  • Collaborated with cross-functional teams to troubleshoot technical issues, ensuring seamless operation of digital media displays.
  • Trained and mentored junior staff on digital signage technologies and maintenance procedures, fostering team skill development.

TECHNICIAN

SONAE - WORTEN RESOLVE
12.2021 - 04.2022
  • Rotating schedule (Full-time) at the Continente shopping center in Loures, next to Beatriz Ângelo Hospital;
  • Position: Resolve Technician - Christmas Reinforcement
  • Customer service;
  • Exchanges/returns of items;
  • Counter assistance;
  • Processing of cases in Service Max;
  • Preparation of shipping guides, dispatch of items to
  • repairers and careful packaging of items;
  • Receiving items from repairers for
  • customers;
  • Importing and exporting data to mobile devices (PiceaOne);
  • Repairing laptops, replacing hard drives, RAM, and LCD screens;
  • Replacing displays and batteries in mobile devices (Android and iOS) and tablets;
  • Developed and maintained comprehensive documentation for technical procedures, improving accessibility and consistency in service delivery.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Implemented training programs for new technicians, increasing team efficiency and improving knowledge retention in product specifications.
  • Analyzed customer feedback to identify recurring technical issues, driving product improvements and enhancing overall user experience.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

AUDITING AGENT

RANDSTAD
09.2019 - 05.2020


  • Counting sales and products that
  • Customers purchased (statistics);
  • Counting customers;
  • Checking the condition of the store to ensure a good customer experience;
  • Noting complaints or exchanges;
  • Overall assessment of the smooth running of the stores;
  • Counting the end-of-day takings for the store;
  • All these tasks were performed on a tablet provided by the shopping center management with specific software.
  • Conducted comprehensive audits to ensure compliance with regulatory standards, enhancing operational integrity and accountability.
  • Collaborated with cross-functional teams to identify discrepancies, driving corrective actions that improved financial accuracy.
  • Developed and implemented audit plans that streamlined processes, resulting in increased efficiency and reduced errors.

INTERN

OFFICIAL ASSISTANCE - SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
06.2019 - 08.2019


  • Telephone service
  • Preparation of transport guides;
  • Reception of customers at the counter;
  • Registration of customer entries in the computer system (ASSISTECH);
  • Repair of Hisense and Samsung equipment;
  • Network configuration;
  • Printer configuration and maintenance;
  • On site:
  • Installation and maintenance of equipment
  • Delivery and collection of equipment (monitors/televisions, LCD, VideoWall, LEDWall, mobile phones, tablets, computers) to the customer's home and repair of the same in store.
  • Network configuration;
  • Configuration and maintenance of printers/toners
  • Technical assistance for LCD monitors at Dia stores (Mini Preço);
  • Assembly of LCD monitors, VideoWall, LEDWall, for events, shopping centers, banks, pharmacies, and various locations such as the Marriot Hotel in Lisbon and AutoEuropa, among others.
  • Conducted regular quality assurance checks on repaired products, ensuring compliance with industry standards and customer expectations.

COLD STORAGE OPERATOR

ADECCO - THE ADECCO GROUP
08.2020 - 12.2021
  • Cold storage assistant to perform duties at Sociedade Central de Cervejas e Bebidas, located in Vialonga.
  • Rotating shifts (full-time) 8 a.m. to 4 p.m., 4 p.m. to midnight, and finally midnight to 8 a.m., Monday through Friday.
  • Duties:
  • Keep beer in storage and ready for fermentation;
  • Collect samples for quality control;
  • Clean and organize the space;
  • Read statements;
  • Place orders to replenish product stock;
  • Operated cold storage equipment efficiently, ensuring optimal temperature control and product quality during storage processes.
  • Monitored inventory levels regularly, facilitating timely restocking and minimizing product shortages in cold storage areas.
  • Conducted routine inspections of refrigeration units, promptly identifying and addressing maintenance issues to maintain operational integrity.
  • Collaborated with team members to streamline warehouse processes, enhancing workflow efficiency and reducing operational delays.
  • Implemented best practices for inventory management, contributing to improved accuracy and reduced waste in cold storage operations.
  • Assisted in the development of standard operating procedures for cold storage handling, promoting consistency and safety standards.
  • Maintained detailed records of temperature logs and inventory counts, supporting compliance with regulatory requirements and audits.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Education

12º ANO - Level 4 - Management And Programming of Informatic Sistems

Escola José Afonso Loures
Loures, Portugal
07.2020

INSTALLATION, CONFIGURATION, AND CREATION OF A WEB - Web Development

Anpri
Santo André, Barreiro, Portugal
04.2001 -

PROGRAMMING JAVA - Computer Programming

Anpri.pt
Santo André, Barreiro, Portugal
05.2020

Knowledge

  • Customer relations
  • HTML5 and CSS (basic)
  • Knowledge of computer hardware and software
  • Hardware/Components
  • Ease in working with hardware
  • Experience with Windows, Microsoft, iOS, and Android systems
  • Good command of Microsoft Office tools: Word, Excel, PowerPoint, Outlook, and Teams.
  • Basic knowledge of Photoshop, Premiere, Illustrator, InDesign, After Effects, and Lightroom
  • Intermediate knowledge of Wordpress
  • Establishing online communication (such as Zoom, Skype, Microsoft Teams, Google Meets, etc.)
  • Ease in using research tools
  • Programming languages MySQL, HTML and JavaScript

Driving License

  • Driving license: A2, B1 and B


Timeline

Junior IT Consultant

Noesis Information Systems
07.2025 - Current

ELECTRONICS TECHNICIAN

WORTEN - TSC
03.2025 - 07.2025

Senior Electronics Technician

ISERVICES
10.2023 - 03.2025

TECHNICIAN DIGITAL SIGNAGE

OFFICIAL ASSISTANCE -SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
04.2022 - 10.2023

TECHNICIAN

SONAE - WORTEN RESOLVE
12.2021 - 04.2022

COLD STORAGE OPERATOR

ADECCO - THE ADECCO GROUP
08.2020 - 12.2021

AUDITING AGENT

RANDSTAD
09.2019 - 05.2020

INTERN

OFFICIAL ASSISTANCE - SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
06.2019 - 08.2019

INSTALLATION, CONFIGURATION, AND CREATION OF A WEB - Web Development

Anpri
04.2001 -

12º ANO - Level 4 - Management And Programming of Informatic Sistems

Escola José Afonso Loures

PROGRAMMING JAVA - Computer Programming

Anpri.pt
Samuel SantosJunior Consultant - NOESIS