Samuel Santos
Junior Consultant - NOESIS
Mealhada
Summary
Professional with solid technical experience in repairing and maintaining Apple and Android devices, focused on service excellence and building good customer relationships. I have a proven track record of punctuality and reliability in performing my professional responsibilities, always ensuring quality service.
In career transition, I am currently acquiring and applying advanced knowledge as a Distributed Systems Consultant, developing a robust foundation in complex and scalable architectures.
I have a strong interest and future focus on Cybersecurity, actively seeking to integrate these emerging skills into my professional career. I am an adaptable and motivated individual, eager to apply my technical discipline and interpersonal skills to new challenges, particularly in the field of computer systems and security.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Junior IT Consultant
Noesis Information Systems
07.2025 - Current
- Monitor critical systems and alarms with OBM (Operations Bridge Manager)
- Operation in production and pre-production environments with Windows, Linux, UNIX, and AIX operating systems;
- Task management and monitoring using Control-M;
- Execute scheduled procedures with precision and attention to detail;
- Identify, resolve, or forward technical issues to specialized teams (2nd and 3rd line).
- Conducted system assessments and troubleshooting, resolving issues promptly to minimize downtime and maintain service continuity.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
ELECTRONICS TECHNICIAN
WORTEN - TSC
03.2025 - 07.2025
- Performing diagnostics;
- Communicating estimates to customers;
- Repairing Apple equipment;
- Repair agent for Domestic & General insurance company;
- Based on the role of TÉCNICO DE ELÉTRONICA with 9 years of experience, here are eight resume experience statements:
- Diagnosed and repaired electronic devices, enhancing operational efficiency and ensuring customer satisfaction through reliable service.
- Implemented systematic troubleshooting processes, reducing device failure rates and improving turnaround times for repairs.
- Trained junior technicians on repair techniques and best practices, fostering a collaborative work environment and enhancing team capability.
Senior Electronics Technician
ISERVICES
10.2023 - 03.2025
- Sale of refurbished Apple and Samsung equipment;
- Diagnostics;
- Repair of multi-brand and Apple equipment such as cell phones, computers, and tablets;
- Replacement of LCDs, batteries and more;
- Customer service;
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Streamlined inventory management processes for electronic components, ensuring optimal stock levels and reducing excess inventory costs.
- Assisted in the development of training materials for new hires, contributing to a more effective onboarding experience and knowledge retention.
- Engaged with customers to gather feedback on electronic services, informing quality improvements and enhancing service delivery standards.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Calibrated electrical components and systems to optimize performance.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
- Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.
TECHNICIAN DIGITAL SIGNAGE
OFFICIAL ASSISTANCE -SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
04.2022 - 10.2023
- Location - Rua Jorge Barradas N30C, 1500-178 Benfica
- Hours: Full-time (9:00 a.m. to 6:00 p.m., Monday to Friday and occasionally on weekends)
- Telephone support;
- Preparation of transport guides;
- Managed the installation and configuration of digital signage systems, optimizing performance and user experience across various platforms.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Registering equipment in the computer system (ASSISTECH);
- Communicating quotes;
- Receiving and processing customer files (Service Max);
- Delivering and collecting equipment (monitors/ televisions, cell phones, tablets, computers) to customers' homes;
- On-site repair of Hisense and Samsung equipment (TVs);
- Assembly of professional monitors (Santander counters, Secil);
- Installation of LED walls in Samsung, Perfumes e Companhia, and Auto Europa stores;
- Assembly of monitors for temporary events (6x3 video wall) for Jansen - Johnson & Johnson, in various locations throughout the country, namely hotels;
- Repair of Samsung and Hisense equipment on the workbench;
- Developed and implemented digital signage solutions that enhanced customer engagement and improved brand visibility.
- Collaborated with cross-functional teams to troubleshoot technical issues, ensuring seamless operation of digital media displays.
- Trained and mentored junior staff on digital signage technologies and maintenance procedures, fostering team skill development.
TECHNICIAN
SONAE - WORTEN RESOLVE
12.2021 - 04.2022
- Rotating schedule (Full-time) at the Continente shopping center in Loures, next to Beatriz Ângelo Hospital;
- Position: Resolve Technician - Christmas Reinforcement
- Customer service;
- Exchanges/returns of items;
- Counter assistance;
- Processing of cases in Service Max;
- Preparation of shipping guides, dispatch of items to
- repairers and careful packaging of items;
- Receiving items from repairers for
- customers;
- Importing and exporting data to mobile devices (PiceaOne);
- Repairing laptops, replacing hard drives, RAM, and LCD screens;
- Replacing displays and batteries in mobile devices (Android and iOS) and tablets;
- Developed and maintained comprehensive documentation for technical procedures, improving accessibility and consistency in service delivery.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Implemented training programs for new technicians, increasing team efficiency and improving knowledge retention in product specifications.
- Analyzed customer feedback to identify recurring technical issues, driving product improvements and enhancing overall user experience.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
AUDITING AGENT
RANDSTAD
09.2019 - 05.2020
- Counting sales and products that
- Customers purchased (statistics);
- Counting customers;
- Checking the condition of the store to ensure a good customer experience;
- Noting complaints or exchanges;
- Overall assessment of the smooth running of the stores;
- Counting the end-of-day takings for the store;
- All these tasks were performed on a tablet provided by the shopping center management with specific software.
- Conducted comprehensive audits to ensure compliance with regulatory standards, enhancing operational integrity and accountability.
- Collaborated with cross-functional teams to identify discrepancies, driving corrective actions that improved financial accuracy.
- Developed and implemented audit plans that streamlined processes, resulting in increased efficiency and reduced errors.
INTERN
OFFICIAL ASSISTANCE - SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
06.2019 - 08.2019
- Telephone service
- Preparation of transport guides;
- Reception of customers at the counter;
- Registration of customer entries in the computer system (ASSISTECH);
- Repair of Hisense and Samsung equipment;
- Network configuration;
- Printer configuration and maintenance;
- On site:
- Installation and maintenance of equipment
- Delivery and collection of equipment (monitors/televisions, LCD, VideoWall, LEDWall, mobile phones, tablets, computers) to the customer's home and repair of the same in store.
- Network configuration;
- Configuration and maintenance of printers/toners
- Technical assistance for LCD monitors at Dia stores (Mini Preço);
- Assembly of LCD monitors, VideoWall, LEDWall, for events, shopping centers, banks, pharmacies, and various locations such as the Marriot Hotel in Lisbon and AutoEuropa, among others.
- Conducted regular quality assurance checks on repaired products, ensuring compliance with industry standards and customer expectations.
COLD STORAGE OPERATOR
ADECCO - THE ADECCO GROUP
08.2020 - 12.2021
- Cold storage assistant to perform duties at Sociedade Central de Cervejas e Bebidas, located in Vialonga.
- Rotating shifts (full-time) 8 a.m. to 4 p.m., 4 p.m. to midnight, and finally midnight to 8 a.m., Monday through Friday.
- Duties:
- Keep beer in storage and ready for fermentation;
- Collect samples for quality control;
- Clean and organize the space;
- Read statements;
- Place orders to replenish product stock;
- Operated cold storage equipment efficiently, ensuring optimal temperature control and product quality during storage processes.
- Monitored inventory levels regularly, facilitating timely restocking and minimizing product shortages in cold storage areas.
- Conducted routine inspections of refrigeration units, promptly identifying and addressing maintenance issues to maintain operational integrity.
- Collaborated with team members to streamline warehouse processes, enhancing workflow efficiency and reducing operational delays.
- Implemented best practices for inventory management, contributing to improved accuracy and reduced waste in cold storage operations.
- Assisted in the development of standard operating procedures for cold storage handling, promoting consistency and safety standards.
- Maintained detailed records of temperature logs and inventory counts, supporting compliance with regulatory requirements and audits.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Education
12º ANO - Level 4 - Management And Programming of Informatic Sistems
Escola José Afonso Loures
Loures, Portugal07.2020
INSTALLATION, CONFIGURATION, AND CREATION OF A WEB - Web Development
Anpri
Santo André, Barreiro, Portugal 04.2001 -
PROGRAMMING JAVA - Computer Programming
Anpri.pt
Santo André, Barreiro, Portugal05.2020
Knowledge
- Customer relations
- HTML5 and CSS (basic)
- Knowledge of computer hardware and software
- Hardware/Components
- Ease in working with hardware
- Experience with Windows, Microsoft, iOS, and Android systems
- Good command of Microsoft Office tools: Word, Excel, PowerPoint, Outlook, and Teams.
- Basic knowledge of Photoshop, Premiere, Illustrator, InDesign, After Effects, and Lightroom
- Intermediate knowledge of Wordpress
- Establishing online communication (such as Zoom, Skype, Microsoft Teams, Google Meets, etc.)
- Ease in using research tools
- Programming languages MySQL, HTML and JavaScript
Driving License
- Driving license: A2, B1 and B
Timeline
Junior IT Consultant
Noesis Information Systems
07.2025 - Current
ELECTRONICS TECHNICIAN
WORTEN - TSC
03.2025 - 07.2025
Senior Electronics Technician
ISERVICES
10.2023 - 03.2025
TECHNICIAN DIGITAL SIGNAGE
OFFICIAL ASSISTANCE -SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
04.2022 - 10.2023
TECHNICIAN
SONAE - WORTEN RESOLVE
12.2021 - 04.2022
COLD STORAGE OPERATOR
ADECCO - THE ADECCO GROUP
08.2020 - 12.2021
AUDITING AGENT
RANDSTAD
09.2019 - 05.2020
INTERN
OFFICIAL ASSISTANCE - SAMSUNG, HISENSE E SONY - ASSISTÊNCIA 35, LDA
06.2019 - 08.2019
INSTALLATION, CONFIGURATION, AND CREATION OF A WEB - Web Development
Anpri
04.2001 -
12º ANO - Level 4 - Management And Programming of Informatic Sistems
Escola José Afonso Loures
PROGRAMMING JAVA - Computer Programming
Anpri.pt