SANDEEP SAINI
PORTO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
TVDE (UBER & BOLT DRIVER)
Uber
02.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict on ride schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Seller Support Team
Prione - Amazon India Pvt. Ltd.
09.2019 - 06.2022
- Company Overview: The company's journey evolved from setting-up Feet on Street teams along with photo studios (for digital cataloging) in -30 cities to help SMBS start online initially in 2014 to now having capabilities across a wide array of complex e-commerce products and services like online advertising, logistics services and digital payment solutions to help SMBS scale and grow their online business in 150+ cities
- Compile accurate content (Title, product, description, key selling, Features, Images and Video) to educate and engage our customers while ultimately increasing conversions
- Effectively monitor seller performance measure conduct audit and resolve defects
- Performs keyword research and implementation into copy of SEO effort
- Responsibility for On-Board seller's and providing training regarding managing seller's account and helping team to day by day operations, meeting
- The company's journey evolved from setting-up Feet on Street teams along with photo studios (for digital cataloging) in -30 cities to help SMBS start online initially in 2014 to now having capabilities across a wide array of complex e-commerce products and services like online advertising, logistics services and digital payment solutions to help SMBS scale and grow their online business in 150+ cities
Technical Support Executive
WORLDPHONE INTERNET SERVICES PVT. LTD.
06.2011 - 01.2015
- Company Overview: World Phone Internet services Private Limited is India's premier VoIP solutions provider, World Phone is a Category 'A' Internet.Telephony Service Provider licensed by the Department of Telecommunications (DOT), Government of India
- Backed by the US based multinational TI Investment Services
- To handle the customers technical queries and resolve the issue through online/ desktop assistance
- Responsible to answer corporate mails and support mails
- Configuration of SIP Devices (Linksys SIPURA.
- PAP2, Audiocode, Zyxel, Grand stream and Mediant device, Ect.)
- Responsible to resolve the raised trouble ticket through on-line and desktop assistance
- Provide Technical Support for (Level 1) technical team and Help Up To 15 Field Engineers
- Minimizing the downtime with coordination from NOC Team and Sysmaster team
- SIP phone software configuration (X-lite, Webphone, Eyebeam Etc.)
- SIP device provisioning
- Responsible to provide level 1 training for field engineer and management trainees
- World Phone Internet services Private Limited is India's premier VoIP solutions provider, World Phone is a Category 'A' Internet.Telephony Service Provider licensed by the Department of Telecommunications (DOT), Government of India
- Backed by the US based multinational TI Investment Services
Education
Graduation -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI, Delhi10.2009
Six Month Course - NETWORKING AND CCNA (CISCO CERTIFIED NETWORK ASSOCIATE)
NEW HORIZON
01.2009
Skills
- Valid Portuguese/Indian Driver's licenses
- Holding Portuguese (TITULO DE RESIDENCIA)
- Microsoft Office (Word, PowerPoint, Outlook, Movie Maker)
- Cisco Servers
- Internet/WAN
- INTERNET Router & Switch Management
Personal Information
- Date of Birth: 01/22/84
- Gender: Male
- Nationality: Indian
Languages
English
Advanced (C1)
Portuguese
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Timeline
TVDE (UBER & BOLT DRIVER)
Uber
02.2023 - Current
Seller Support Team
Prione - Amazon India Pvt. Ltd.
09.2019 - 06.2022
Technical Support Executive
WORLDPHONE INTERNET SERVICES PVT. LTD.
06.2011 - 01.2015
Six Month Course - NETWORKING AND CCNA (CISCO CERTIFIED NETWORK ASSOCIATE)
NEW HORIZON
Graduation -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
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