Microsoft Office
Sandra Brandão
Administrative Assistant
Ovar,01
Summary
Experienced administrative professional with a 30-year track record. Proficient in administrative processes and building strong relationships. Strategic thinker who optimizes workflows and drives team success. Dedicated to delivering exceptional customer service and enhancing business value.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Café Cervejaria Giesta
Ovar, Aveiro
04.2015 - 09.2024
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Office and Sales Assistant
MS Centro Informática, Unip. Lda.
Ovar, Aveiro
01.2003 - 04.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Escola Secundária De Santa Maria Da Feira
Santa Maria Da Feira 10.1984 - 06.1989
Skills
Customer service
Adaptability and flexibility
Sales strategies
Negotiation
Strategic thinking
Verbal and written communication
Multitasking and organization
Conflict resolution
Microsoft office expertise
Software
Timeline
Assistant Manager
Café Cervejaria Giesta
04.2015 - 09.2024
Office and Sales Assistant
MS Centro Informática, Unip. Lda.
01.2003 - 04.2014
High School Diploma -
Escola Secundária De Santa Maria Da Feira
10.1984 - 06.1989