Sandra Soares
Customer service Specialist
Porto,Porto
Summary
Dynamic professional with extensive experience in customer service and supply chain management, notably at Yves Rocher. Excelled in optimizing stock levels and enhancing team efficiency, demonstrating strong analytical and organizational skills. Proven track record in improving customer satisfaction and reducing costs through effective negotiation and proactive problem-solving.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
Arrow
01.2021 - Current
- General management of customer backlog primarily related to product supply through changes requested by customer or imposed by changes in supplier backlog
- All aspects of Order-book management as it relates to Customer Service and Customer Satisfaction
Logistics and Supply chain analyst
Yves Rocher
01.2001 - 01.2020
- Optimize stock levels in accordance with the Group strategy
- Avoid ruptures and over-stocks and forecast skills
- Alert and anticipate problems and take the correctives actions
- Organization of a quarter and annual inventory
- Daily warehouse operations and daily logistics operations within the company
- Import/Export
- Experience in procurement with excellent negotiation's skills in order to decrease costs
Customer service supervisor
Yves Rocher
01.1998 - 01.2001
- I supervised a team of 10 call center agents for an online direct sales cosmetic company in Portugal
- I helped improve the efficiency of the team by timely managing and reassign tasks
Education
GED - undefined
Novas Oportunidades
01.2000 - 04.2002
Skills
Proactive
Skills Languages
Proactive, Organized, Team work, Analytical thinker, C1 level, C1 level
Profile
https://www.linkedin.com/in/sandrapinheiro-soares-b19a1832
Accomplishments
Best CSR EMEA
Timeline
Customer Service Specialist
Arrow
01.2021 - Current
Logistics and Supply chain analyst
Yves Rocher
01.2001 - 01.2020
GED - undefined
Novas Oportunidades
01.2000 - 04.2002
Customer service supervisor
Yves Rocher
01.1998 - 01.2001
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