Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sandrine Da Silva

Sandrine Da Silva

Customer Service
Lisbon

Summary

Accomplished Real Estate Agent, after years being "behind the scene" with administration roles, adept in contract negotiation and client management, showcasing a proven track record of exceeding sales targets through strategic market analysis and effective communication. Leveraged CRM systems to enhance customer satisfaction and streamline transaction processes, demonstrating exceptional organizational skills and empathy towards client needs.

Overview

24
24
years of professional experience

Work History

Real Estate Agent

Home Tailors - RE/max Prestige - Private Luxury
12.2017 - Current
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.

Export Sales Executive

Moria Sa -Ophtalmology
05.2010 - 08.2017

Market Research and Analysis

Sales and Business Development

Customer Relationship Management

Logistics and Documentation

Sales Reporting and Analysis

Collaboration and Teamwork


Export Sales Executive

LIPO CHEMICALS FRANCE – Cosmetics
03.2009 - 05.2010
  • Developed strong relationships with key clients through regular communication and personalized attention to their needs.
  • Streamlined internal processes to improve efficiency in order processing, documentation, and shipment coordination.
  • Facilitated smooth international transactions by navigating complex customs regulations, tariff schedules, and shipping logistics.
  • Trained junior staff members on export procedures, enhancing overall team productivity and capabilities.

Comercial Manager

CLAAS France
12.2007 - 03.2009

Orders and deliveries
Follow-up of productions with German factory

Sales and Production Manager

EUROFACTORY MAROC (Textile Manufactory)
08.2005 - 09.2007
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Consistently met or exceeded monthly sales targets through diligent prospecting efforts and strategic account management initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly for continued success in a competitive market.
  • Collaborated with clients' stylists.

Sales Administration Assistant

Orlane Paris
07.2004 - 08.2005
  • Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
  • Maximized efficiency within the sales department by implementing new procedures and optimizing existing processes for optimal results.
  • Handled confidential information with discretion, maintaining secure storage of sensitive documents related to pricing structures or contractual agreements.
  • Assisted in the preparation of sales forecasts, utilizing historical data and market analysis to inform strategic planning initiatives.

Sales Administration Large Accounts

SIXTY France Energie, Sixty, Miss Sixty
10.2003 - 07.2004
  • Improved inventory management system by implementing a more accurate tracking methodology for products and supplies.
  • Assisted in the development of training programs for new hires, ensuring a smooth onboarding process.
  • Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.

Marketing Intelligence Analyst

Schlumberger Public Telecom Division France
01.2001 - 10.2003

market research,

analyzing industry trends, monitoring competitor activities, and identifying opportunities for growth.

Maintaining database of market information and presenting findings to stakeholders.

Education

Master in Languages & International Business -

NAnterre Paris X
Paris, France
04.2001 -

Skills

Effective Communication

Languages

French, Portuguese
Native language
English
Advanced
C1
Spanish
Advanced
C1
Arabic
Beginner
A1

Timeline

Real Estate Agent

Home Tailors - RE/max Prestige - Private Luxury
12.2017 - Current

Export Sales Executive

Moria Sa -Ophtalmology
05.2010 - 08.2017

Export Sales Executive

LIPO CHEMICALS FRANCE – Cosmetics
03.2009 - 05.2010

Comercial Manager

CLAAS France
12.2007 - 03.2009

Sales and Production Manager

EUROFACTORY MAROC (Textile Manufactory)
08.2005 - 09.2007

Sales Administration Assistant

Orlane Paris
07.2004 - 08.2005

Sales Administration Large Accounts

SIXTY France Energie, Sixty, Miss Sixty
10.2003 - 07.2004

Master in Languages & International Business -

NAnterre Paris X
04.2001 -

Marketing Intelligence Analyst

Schlumberger Public Telecom Division France
01.2001 - 10.2003
Sandrine Da SilvaCustomer Service