Santiago Trujillo Reina
Lisbon,1
Summary
Dynamic and results-oriented Operations and Strategy Lead with extensive experience in enhancing operational efficiencies, project management, and strategic planning across Latin America. Proven track record of collaborating with cross-functional teams to drive business growth and client satisfaction in the B2B and B2C segments. Expertise in liaising between operations, marketing, and sales teams to implement effective strategies and improve client relations. Fluent in Spanish and English, with working knowledge of Catalan and French.
Overview
6
6
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Operations and Strategy Lead (Latam)
Enago (Crimson Interactive)
10.2021 - 09.2023
- Spearheaded operations for Enago, Ulatus, and Voxtab, enhancing collaboration across project management, marketing, and customer service teams to drive strategy implementation and operational efficiency in the Latam region.
- Conducted thorough risk assessments to inform strategic planning decisions, mitigating potential threats while capitalizing on opportunities for growth.
- Organized seamless communication and coordination among project managers, academic editors, translators, and transcribers to meet and exceed project deliverables.
- Successfully handled client inquiries, providing effective solutions that contributed to significant business growth from both B2B and B2C segments.
- Led cross-functional teams, driving collaboration among departments to achieve shared objectives and goals.
- Partnered with the sales team to analyze client requirements and delivered insights that supported regional growth and client satisfaction.
- Collaborated with the Payments team to ensure timely and accurate payment collection, improving cash flow and client trust.
- Achieved a project success rate of 98.4%, showcasing strong leadership in managing project delivery and exceeding client expectations.
Strategic Business Analyst (Contract)
Embassy of Canada | Ambassade du Canada
09.2020 - 12.2020
- This fixed-term role was centered on delivering specific project outcomes and enhancing Canada's trade relations within the region.
- Conducted in-depth market studies and industry research leveraging business intelligence databases and internal documents to identify business opportunities for Canadian companies in Latin America and the Caribbean.
- Developed an extensive information repository to facilitate market entry and business strategy formulation for Canadian entities exploring Latin American markets.
- Identified patterns and trends in large data sets and provided actionable insights.
Project Coordination Specialist
Precoom SAS
02.2019 - 12.2019
- Played a key role in preparing commercial proposals and negotiating contracts, significantly contributing to business development and client acquisition.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Guided clients through the project lifecycle, offering recommendations and ensuring seamless execution of mobile operator projects in Colombia and Latin America.
- Fostered collaboration across company departments to ensure project success, meeting client expectations and deadlines.
HR and Branding Officer (Intern)
Claro Colombia
06.2018 - 09.2018
- Led the employer branding initiative, enhancing the corporate image through strategic online marketing efforts and innovative content creation, in collaboration with design teams.
Guest Relations and Event Coordinator (Intern)
Torralbenc
06.2017 - 09.2017
- Provided top-tier customer service, assisting clients with inquiries and needs, and efficiently solving problems to ensure guest satisfaction.
- Coordinated and supported event planning and organization, demonstrating strong organizational skills and attention to detail.
Education
Master's Degree - International Finance
NOVA SBE
Lisbon, Portugal 04.2001 -
Master's Degree - Finance
Universidad De Los Andes
Bogota, Colombia 04.2001 -
Master's Degree - SAP Business One
CIPSA
Barcelona, Spain 04.2001 -
Bachelor's Degree - Business Management
TBS Education
Toulouse, France 04.2001 -
Exchange Semester - Exchange Semester
ZHAW School of Management And Law
Winterthur, Switzerland 04.2001 -
Skills
R
Rstudio
Python
Project Management
ITIL
Scrum
Excel
PowerPoint
Word
Illustrator
Client Servicing
Websites
Certification
Scrum Foundation Professional Certificate - CertiProf
Timeline
Operations and Strategy Lead (Latam)
Enago (Crimson Interactive)
10.2021 - 09.2023
Strategic Business Analyst (Contract)
Embassy of Canada | Ambassade du Canada
09.2020 - 12.2020
Project Coordination Specialist
Precoom SAS
02.2019 - 12.2019
HR and Branding Officer (Intern)
Claro Colombia
06.2018 - 09.2018
Guest Relations and Event Coordinator (Intern)
Torralbenc
06.2017 - 09.2017
Master's Degree - International Finance
NOVA SBE
04.2001 -
Master's Degree - Finance
Universidad De Los Andes
04.2001 -
Master's Degree - SAP Business One
CIPSA
04.2001 -
Bachelor's Degree - Business Management
TBS Education
04.2001 -
Exchange Semester - Exchange Semester
ZHAW School of Management And Law
04.2001 -