SARA GONCALVES

Dedicated expertise in Lean, Six Sigma, and Kaizen Continuous methodologies.

• Led initiatives and project planning to achieve continuous improvement goals, optimizing processes to increase efficiency.
• Managed projects, resulting in significant cost savings and improved efficiency.
• Established a multi-departmental process comprehensive knowledge base.
• Created and provided training programs to promote continuous improvement and supported teams in adopting Lean and Kaizen principles.
• Enhanced processes by facilitating cross-functional collaboration and gathering diverse perspectives.
• Drove the implementation of an operational framework for a Center of Excellence focused on automation development.

• Collaborated with the Process and Continuous Improvement Lead to execute improvement initiatives in different areas of the organization
• Played active role in process mapping and support documentation to enhance and standardize operational processes, ensuring efficiency, sustainability, and scalability
• Implemented performance metrics and service level agreements for delivering exceptional service in diverse B2C, B2B, and B2B2C settings.

• Responsibilities include improving current processes, designing and creating new processes and procedures, aligning procedures globally across all locations, surveying process alignment needs and real needs for new processes, creating business cases for new procedures, evaluating new projects for improvement, resolving problems, improving operations, and providing exceptional service
• I also developed team communications, used critical thinking to evaluate solutions, and made decisions
• Notably, I tackled the challenge of designing multi-touchpoint improvements for lost/misplaced deliveries, delivering a faster response process and preventing potential issues for customers.

• Responsibilities include providing service and support to sales channels, handling data validation and order management, resolving customer inquiries and constraints during installation, providing pricing information for contracted services, and operationalizing commercial conditions resulting from retention campaigns.

• Served in a role encompassing responsibilities such as supporting sales channels, validating data, managing orders, addressing customer inquiries during installation, providing pricing details for contracted services, and implementing commercial conditions arising from retention initiatives.

• As a former employee of a small family-based company, I handled brand management, planned marketing initiatives, created presentations and PR campaigns, managed social media, tracked expenses, identified marketing channels, and managed EU funding projects
• I also implemented a new management system covering production to accounting
• As a Quality System Expert, I recorded inspection findings, collaborated on corrective actions, provided quality metric updates, and educated employees on QA standards to ensure the maintenance of those standards.