SARA LOPES NEIVA
Flight Attendant
Lisbon
Summary
Safety-focused, detail-oriented and energetic individual with a friendly demeanor and a dedication to exceeding passenger expectations looking to join a reputable airline as a Flight Attendant.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
FLIGHT ATTENDANT
EuroAtlantic Airways
05.2024 - 11.2024
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
EVENT ASSISTANT
IMPPACTO
Lisbon, Lisbon
07.2017 - 12.2023
- Worked at Web Summit Lisbon, Altice Arena and Estoril Open
- Worked at events such as Surf championships in Nazaré and Got Talent Portugal
- Collaboration with the Portuguese Football Federation
PHARMACEUTICAL PRODUCT SPECIALIST
New Neopharm B.V.
10.2021 - 07.2023
- Collaborated with cross-functional teams to streamline product development processes.
WAITRESS
Happy Italy
11.2018 - 03.2020
- Worked as a 'runner' part-time whilst I was taking a bachelor course.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Communication And Information Sciences
University of Groningen
05.2018 - 06.2022
Skills
Safety awareness
Customer service
Teamwork
Problem-solving
Adaptability
Personal Information
Nationality: Portuguese
Certification
Water Survival Certification
Timeline
FLIGHT ATTENDANT
EuroAtlantic Airways
05.2024 - 11.2024
PHARMACEUTICAL PRODUCT SPECIALIST
New Neopharm B.V.
10.2021 - 07.2023
WAITRESS
Happy Italy
11.2018 - 03.2020
Bachelor of Arts - Communication And Information Sciences
University of Groningen
05.2018 - 06.2022
EVENT ASSISTANT
IMPPACTO
07.2017 - 12.2023