Sara Nogueira
Faro
Summary
Specialising in technical support with focus on customer satisfaction and problem resolution. Committed to enhancing business productivity through efficient troubleshooting, innovative solutions and clear communication. Known for skills in managing high-pressure situations and complex technical issues with calm composure and professionalism.
Overview
5
5
years of professional experience
Work history
Technical support specialist
Matomo
2025.06 - Current
- Provided technical support for SAS applications, leveraging expertise in Linux, SQL, and JavaScript to diagnose and resolve customer issues;
- Troubleshot complex technical problems, delivered effective solutions, and escalated issues to appropriate teams when necessary while collaborating with cross-functional stakeholders;
- Designed, implemented, and validated technical solutions through thorough testing to ensure quality and reliability.
IT support
Crédit Agricole
Lisbon
2024.06 - 2025.06
- Took ownership of technical issues from diagnosis through resolution, minimizing downtime, reducing customer friction, and strengthening client trust;
- Delivered technical solutions by leveraging strong expertise in Linux, SQL, and Java to troubleshoot, analyze, and resolve complex issues;
- Developed and maintained automation scripts and code to streamline repetitive tasks, improve operational efficiency, and reduce manual effort.
IT support
BNP Paribas
Lisbon
2023.01 - 2024.05
- Collaborated with cross-functional teams to deliver seamless application implementations and ensure reliable system functionality;
- Developed high-quality, well-tested software solutions, demonstrating proficiency in Java, SQL, and Linux;
- Provided application support across multiple projects by troubleshooting technical issues, implementing timely resolutions, and escalating complex incidents when appropriate;
- Managed incidents and problems throughout their lifecycle, performing root cause analysis, coordinating resolutions, and driving continuous service improvements.
Quality Analyst
Concentrix
2021.01 - 2023.01
- Ensure ongoing compliance with quality and organisational requirements;
- Daily contact with internal Teams and external Client, in order to calibrate knowledge;
- Conduct daily audits; Recommend and implement preventive and corrective actions to ensure that quality is achieved;
- Tools: Google Docs, Excel and Client tools
Education
Computer Science Engineering
UAL - Universidade Autonoma de Lisboa
Skills
- Problem Solving & troubleshooting
- Costumer Support
- Effective Written & Verbal Communication
- Microsoft Office (eg Excel, Word) & Google Docs
- Programming Languages: Java, JavaScript, SQL
- Linux
Languages
French
Fluent
Portuguese
Fluent
English
Advanced
References
References available upon request.
Timeline
Technical support specialist
Matomo
2025.06 - Current
IT support
Crédit Agricole
2024.06 - 2025.06
IT support
BNP Paribas
2023.01 - 2024.05
Quality Analyst
Concentrix
2021.01 - 2023.01
Computer Science Engineering
UAL - Universidade Autonoma de Lisboa