Sara Silva Lopes
Resumo do currículo
Communications, Marketing & Operations Specialist with 6 years of international experience managing multicultural projects, corporate communications, and e-commerce workflows. Proven track record in multi-stakeholder coordination, operational alignment, and driving team success in fast-paced environments.
Visão geral
3
3
years of post-secondary education
10
10
years of professional experience
Experiência profissional
Fleet Performance Specialist
Toyota Motor Europe
Brussels, Belgium
2026.10 - atual
- Monitor and analyse key fleet performance metrics, operational data, and B2B sales pipelines across European markets to drive efficiency and strategic decision-making.
- Plan, coordinate, and execute European fleet events, regional workshops, and strategic meetings for National Sales and Marketing Companies (NMSCs) and key B2B stakeholders.
- Coordinate cross-functional projects by collaborating closely with internal teams (Sales, Marketing, Supply Chain, Finance) and external fleet partners to ensure corporate strategy alignment.
- Develop and deliver executive performance dashboards, status reports, and data-driven briefings for senior management and regional fleet heads.
- Optimise operational workflows and B2B fleet management processes, identifying performance bottlenecks to enhance overall selling power and network execution.
- Manage day-to-day communications across internal divisions, NMSC fleet representatives, and external accounts, serving as a central point of contact.
- Maintain and audit centralised fleet databases and reporting tools, ensuring high data integrity and seamless reporting across business units.
MARKETING AND COMMUNICATIONS COORDINATOR
MCI
Brussels, Belgium
2025.09 - 2026.10
- Led, coordinated, and executed multi-platform communications and marketing projects and campaign roll-outs for several European and International Associations in an agency setting.
- Drafted institutional reports, briefings, and strategic deliverables to effectively promote client presence and growth within their specific areas of expertise.
- Managed timelines, pipelines, and logistics for multiple global conferences, webinars, and events simultaneously, including a major milestone event with 1,400+ global participants and 700+ abstract submissions.
- Steered communications across internal teams, technical committees, and external partner networks to ensure seamless stakeholder alignment.
- Administered large-scale databases exceeding 10,000 contacts through CRM and ERP systems, maintaining data integrity and audience segmentation.
- Developed and implemented targeted campaign strategies that generated qualified leads and achieved client sales and growth targets.
- Delivered comprehensive performance and progress reports to update senior management, support decision-making, and optimize internal operational processes.
SCHUMAN TRAINEE - MARKETING ASSISTANT DATA & IT
EUROPEAN PARLIAMENT
Brussels, Belgium
2025.03 - 2025.07
- Trainee at DG-COMM, in the former Visitor's Service Coordination Unit.
- Contributed to the Visitometer, Parliament's annual report on visitors' activity; handled citizen and visitor feedback data, translating complex datasets into briefing materials and monthly strategic/statistical reports for the different facilities of the Parliament, used directly to support high-level institutional decision-making and interservice coordination.
- Coordinated with internal stakeholders to improve citizen experience and streamline operational workflows.
- Managed visitors' large databases via CRM; contributed to enhancing the visitors' booking system and related processes, ensuring data integrity and operational efficiency.
- Assisted in event logistics, such as Europe Day and Lux Awards.
IT SUPPORT TECHNICIAN - EUROPEAN PARLIAMENT ELECTIONS
FAFE CITY HALL
Fafe, Portugal
2024.05 - 2024.06
- Coordinated communication between local teams, the Ministry, and City Council; technical training for the polling station members on digital systems and real-time troubleshooting during procedures.
E-COMMERCE OPERATIONS | PARTNER SUPPORT SPECIALIST
FARFETCH
Porto, Portugal
2023.04 - 2024.03
- Main operational contact for 600+ high-end international partners in the world's largest marketplace for luxury goods;
- Managed logistics, technical issues, finance-related queries, stock, and high-value commercial budgets, ensuring strict compliance with tailored operational guidelines and service standards in a fast-paced B2B setting.
- Coordinated with internal and external stakeholders and different teams, such as production, for seamless communication and efficiency on internal processes.
- Analysed partner trends to enhance engagement and service quality.
- Managed supply chain logistics and documentation for 190+ countries; resolved critical cases using professional de-escalation techniques and cross-departmental workflows via CRM and ERP platforms.
- Executed 80+ complex cases daily using Salesforce under high-pressure deadlines to meet KPIs;
- Forecasted, measured and negotiated costs to align with the budget and attain financial objectives, as part of the specialised Finance taskforce team.
E-COMMERCE OPERATIONS | CUSTOMER SUPPORT SPECIALIST
FARFETCH
Porto, Portugal
2021.11 - 2023.04
- Acted as the primary operational contact for international markets in a B2C setting
- Managed high-volume market inquiries, complex technical issues, and customer refunds through multiple channels.
- Managed 50-60 complex cases daily for a base of 4M+ customers around the globe;
- Often recognised as a global top performer in a team of 100+ based on different continents.
- Part of digital Pilot projects, such as Live Chat for the UK and Social Media support.
- Analysed data and trends to optimise client relations and service strategies for different markets.
- Delivered training sessions for new hires and facilitated shadow sessions for other departments (workforce, business analysis, production, fraud and delivery teams) to streamline interdepartmental workflows.
- Assisted customers with purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Sales Developer
Covet Group
Porto, Portugal
2021.06 - 2021.08
- European Market Manager for luxury furniture design brands;
- Identify business opportunities using Salesforce and BANT analysis;
- Brand ambassador of brands like LUXXU, Boca do Lobo and PullCast.
MARKETING AND COMMUNICATION
CATÓLICA PORTO BUSINESS SCHOOL
Porto, Portugal
2020.06 - 2021.03
- Managed internal, external and press communications workflows; drafted briefings, articles (40+), press releases, and newsletters.
- Managed on-site logistics and planning for 10+ corporate events.
- Responsible for the community management, planning and executing the social media strategy to boost engagement and visibility.
INTERN JOURNALIST
RÁDIO E TELEVISÃO DE PORTUGAL (RTP)
Vila Nova de Gaia, Portugal
2017.04 - 2017.07
- Managed and synthesised complex news from international agencies and drafted news stories, interviews, and articles for the Portuguese public radio station.
- Provided operational support for live news segments and radio programs.
Formação académica
BACHELOR'S DEGREE - COMMUNICATION SCIENCES - JOURNALISM, PRESS RELATIONS, MULTIMEDIA
University of Porto
Porto 2014.01 - 2017.01
MASTER'S - MARKETING
Católica Porto Business School
PortoCompetências
Microsoft Office 365; Excel; SharePoint; CRM Management; ERP Systems; Social Media Tools; WordPress; Mass Mailing Automation Tools; AI (Copilot, Gemini); Salesforce; Tableau; Odoo; Data Management
Linguagems
Portuguese: Mother Tongue; English: C1; Spanish: B2; French: A1
Volunteering
Ronald McDonald House of Charities, 2018-2022
Porto, Portugal
- Coordinated community events and assisted with fundraising initiatives.
- Planned and executed marketing and communications strategies to promote the House mission in major events such as Portugal Fashion.
- Supported activities with vulnerable families and children.
European Solidarity Corps Volunteer, Lezsno, Greater Poland | May to April 2019
- Developed workshops and local events promoting solidarity and social inclusion.
- Assisted in organising Europe Day 2019 celebrations in the city.
Soft Skills
Resilient; team player; natural networker, results and details oriented; dynamic; curious; empathic; communicative; honest; straightforward; flexible and adaptable; collaborative; proactive.
Beyond work and Academic Studies
Classical Music & Performance: studied classical music for more than 8 years, having formal training in classical music, classical guitar, guitar ensemble, choirs and lyrical singing, developing a strong discipline. Performing solo and in ensembles in public recitals from an early age built my natural ease around people and confidence when engaging with diverse audiences, alongside team alignment, active listening, and strong poise under pressure.
Education
2017-01
Cronologia
Fleet Performance Specialist
Toyota Motor Europe
2026.10 - atual
MARKETING AND COMMUNICATIONS COORDINATOR
MCI
2025.09 - 2026.10
SCHUMAN TRAINEE - MARKETING ASSISTANT DATA & IT
EUROPEAN PARLIAMENT
2025.03 - 2025.07
IT SUPPORT TECHNICIAN - EUROPEAN PARLIAMENT ELECTIONS
FAFE CITY HALL
2024.05 - 2024.06
E-COMMERCE OPERATIONS | PARTNER SUPPORT SPECIALIST
FARFETCH
2023.04 - 2024.03
E-COMMERCE OPERATIONS | CUSTOMER SUPPORT SPECIALIST
FARFETCH
2021.11 - 2023.04
Sales Developer
Covet Group
2021.06 - 2021.08
MARKETING AND COMMUNICATION
CATÓLICA PORTO BUSINESS SCHOOL
2020.06 - 2021.03
INTERN JOURNALIST
RÁDIO E TELEVISÃO DE PORTUGAL (RTP)
2017.04 - 2017.07
BACHELOR'S DEGREE - COMMUNICATION SCIENCES - JOURNALISM, PRESS RELATIONS, MULTIMEDIA
University of Porto
2014.01 - 2017.01
MASTER'S - MARKETING
Católica Porto Business School