Sara Skorupinska
Portugal
Summary
Highly skilled professional with expertise in care planning processes, Microsoft Office Suite, and CRM platforms. Demonstrates strong problem-solving abilities, high stress tolerance, and confident decision making. Adept at client relationship building, empathetic communication, and cultural awareness. Proven track record in logistical planning, budgeting, and financial planning. Committed to delivering accurate and detailed work while managing assignments and projects efficiently. Career goal: To leverage extensive skills in a dynamic environment to enhance client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Customer Operations Representative
Teleperformance
Lisbon
2024.10 - Current
- Developed effective rapport with customers, fostering a supportive environment during interactions.
- Managed high volume calls whilst maintaining superior customer service standards.
- Communicated effectively with customers, providing clear and concise information.
- Liaised between customers and internal departments for seamless communication flow thus improving issue resolution speed.
Administrator
JMS Accounting Office Ltd
Doncaster
2021.08 - 2024.06
- Organised important company meetings, leading to improved communication across departments.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Education
A-Levels - Level 2 Functional Skills
Doncaster College
Doncaster 2020.09 - 2021.07
A-Levels - BOOKKEEPING AAT Level 2
Doncaster College
Doncaster 2022.09 - 2023.07
Skills
- Care planning processes
- Microsoft Office Suite
- Email response management
- Client complaint resolution
- Assignment and project coordination
- CRM platforms proficiency
- Organised and proactive
- Logistical planning
- Cultural understanding and awareness
- Confident decision making
- High stress tolerance
- Accuracy and attention to detail
- Budgeting and financial planning
- Strong problem solving
- Client relationship building
- Positive communication skills
- Empathetic and patient
Languages
Polish
Native
English
Advanced
Affiliations
- Travelling
- Reading
Timeline
Customer Operations Representative
Teleperformance
2024.10 - Current
A-Levels - BOOKKEEPING AAT Level 2
Doncaster College
2022.09 - 2023.07
Administrator
JMS Accounting Office Ltd
2021.08 - 2024.06
A-Levels - Level 2 Functional Skills
Doncaster College
2020.09 - 2021.07