Sara Skorupinska
Lisbon
Summary
Accomplished professional with expertise in care planning processes and client relationship building, demonstrating strong problem-solving skills and high stress tolerance. Proficient in Microsoft Office Suite and CRM platforms, with a proven track record in assignment and project coordination. Adept at logistical planning and budgeting, ensuring accuracy and attention to detail. Committed to positive communication and empathetic client interactions, leveraging cultural understanding for effective real-time translation and remote interpreting. Career goals include advancing within the field of client services management, focusing on enhancing operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Remote Interpreter
Future Group IT S.A.E
2026.01 - Current
- Improved accessibility to information for foreign clients via remote interpretation.
- Facilitated communication for non-English speakers in various situations.
- Translated simultaneously using interpretation and translation equipment.
Customer Operations Representative
Teleperformance
Lisbon
2024.10 - 2026.06
- Developed effective rapport with customers, fostering a supportive environment during interactions.
- Managed high volume calls whilst maintaining superior customer service standards.
- Communicated effectively with customers, providing clear and concise information.
- Liaised between customers and internal departments for seamless communication flow thus improving issue resolution speed.
Administrator
JMS Accounting Office Ltd
Doncaster
2021.08 - 2024.06
- Organised important company meetings, leading to improved communication across departments.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Home care assistant
Danum Homecare
Doncaster
2021.02 - 2021.06
- Delivered high level of patient care resulting in improved overall health status.
- Maintained clean surroundings, promoting a healthy living space for elderly clients.
- Assisted senior clients with daily routines for improved quality of life.
Warehouse operative
Next Warehouse
Doncaster
2019.01 - 2021.02
- Inspected goods upon arrival, reported any discrepancies or damages.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
A-Levels - Functional Skills Maths level 1
Doncaster College
Doncaster, Sep 2020 - June 2021A-Levels - Level 2 Functional Skills
Doncaster College
Doncaster 2020.09 - 2021.07
A-Levels - BOOKKEEPING AAT Level 2
Doncaster College
Doncaster 2022.09 - 2023.07
A-Levels - AAT Level 1 Bookkeeping
Barnsley College
Barnsley, Jan 2022-June 2022Skills
- Care planning processes
- Microsoft Office Suite
- Email response management
- Client complaint resolution
- Assignment and project coordination
- CRM platforms proficiency
- Organised and proactive
- Logistical planning
- Cultural understanding and awareness
- Confident decision making
- High stress tolerance
- Accuracy and attention to detail
- Budgeting and financial planning
- Strong problem solving
- Client relationship building
- Positive communication skills
- Empathetic and patient
- Medical terminology knowledge
- Accurate translations
- Real-time translation
- Remote interpreting
Personal Information
Languages
Polish
Native language
English
Proficient (C2)
Timeline
Remote Interpreter
Future Group IT S.A.E
2026.01 - Current
Customer Operations Representative
Teleperformance
2024.10 - 2026.06
A-Levels - BOOKKEEPING AAT Level 2
Doncaster College
2022.09 - 2023.07
Administrator
JMS Accounting Office Ltd
2021.08 - 2024.06
Home care assistant
Danum Homecare
2021.02 - 2021.06
A-Levels - Level 2 Functional Skills
Doncaster College
2020.09 - 2021.07
Warehouse operative
Next Warehouse
2019.01 - 2021.02
A-Levels - AAT Level 1 Bookkeeping
Barnsley College
A-Levels - Functional Skills Maths level 1
Doncaster College