Selene De Toro Gutiérrez
Madrid,Spain
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work history
Customer Service Representative
Cigna Healthcare Spain
Madrid, Spain
2023.12 - Current
- Managed high volume of inbound calls and emails for quick resolution of customer issues.
Downtown Refund Office Assistant
Global Blue
Madrid, Spain
2023.02 - 2023.07
- Performed Return of Taxes to Non - European Citizens
Fraud Prevention Specialist
TrustCloud
Madrid, Spain
2023.02 - 2023.07
- To carry out the Video-Identification process for our clients.
Customer Service Agent
Serveo
Pamplona, Spain
2022.07 - 2023.01
- Resolved technical issues to improve customer experience.
- Utilised product knowledge to provide accurate information.
- Developed relationships with clients for increased loyalty and retention.
Customer Service - Team Leader
Eloquence
Pamplona, Spain
2022.01 - 2023.03
- Led daily team briefings to foster a cohesive working environment.
- Utilised CRM systems effectively to manage customer queries efficiently and accurately.
International Flight Attendant
Lauda Europe
Viena, Austria
2020.10 - 2021.05
- Ensured passenger safety by adhering to all necessary procedures and regulations.
- Coordinated with pilots and ground staff for streamlined communication.
AuPair
Perfect Aupairs Australia
Sydney
2016.05 - 2017.12
Education
MBA Artificial Intelligence -
Instituto Europeo De Posgrado
Madrid, España 06/2024 -
MBA Business Management -
IMF Business School
Madrid, España 01/2018 - 01/2020
Flight Attendant License -
Escuela Superior Aeronáutica´
Madrid, España 05/2019 - 09/2019
Leadership and Business Management -
Australian Pacific College
Sydney, Australia 09/2017 - 12/2018
IELTS Course -
Navitas English School
Sydney, Australia 05/2016 - 12/2016
High School - Level 12 -
IES El Médano
Tenerife, España 09/2013 - 06/2015
Skills
- Calm under pressure
- Problem-solving
- Team building
- Leadership
- Knowledge of CRM Platforms and Microsoft Office
- Driving License
- International Experience
Languages
Español
Native
Inglés
Fluent
Portugués
Upper intermediate
Timeline
Customer Service Representative
Cigna Healthcare Spain
2023.12 - Current
Fraud Prevention Specialist
TrustCloud
2023.02 - 2023.07
Downtown Refund Office Assistant
Global Blue
2023.02 - 2023.07
Customer Service Agent
Serveo
2022.07 - 2023.01
Customer Service - Team Leader
Eloquence
2022.01 - 2023.03
International Flight Attendant
Lauda Europe
2020.10 - 2021.05
AuPair
Perfect Aupairs Australia
2016.05 - 2017.12
MBA Artificial Intelligence -
Instituto Europeo De Posgrado
06/2024 -
MBA Business Management -
IMF Business School
01/2018 - 01/2020
Flight Attendant License -
Escuela Superior Aeronáutica´
05/2019 - 09/2019
Leadership and Business Management -
Australian Pacific College
09/2017 - 12/2018
IELTS Course -
Navitas English School
05/2016 - 12/2016
High School - Level 12 -
IES El Médano
09/2013 - 06/2015