Sepehr Sardari
Technologist And Entrepreneur
Dallas
Summary
With over 9 years of experience in both pre-sales and post-sales customer-facing roles, specializing in Security Software as a Service (SaaS) technologies. Proven expertise in driving customer satisfaction, retention, and revenue growth through strategic account management and tailored technology solutions. Adept at building long-term executive relationships, leading cross-functional teams, and aligning technological innovations with business objectives.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Client Executive
Citrix Systems
10.2021 - 01.2023
- Managed a portfolio of over 80 strategic clients across various verticals focused on Citrix solutions
- Exceeded sales targets by over 200% from 2020 to 2022
- Conducted quarterly business reviews with the top 10 customers, resulting in improving client satisfaction rate and identifying new growth opportunities
- Collaborated closely with SDRs, AEs, renewals, PS, and CSM teams to drive customer success and ensure seamless service delivery
Customer Success Manager
Citrix Systems
10.2018 - 10.2021
- Led post-sales customer engagement, onboarding, increasing satisfaction and retention for 80 strategic customers, through proactive account management and tailored support strategies
- Drove a 85% plus customer retention and a 90% plus in renewal rates by aligning solutions with client business goals and fostering strong executive relationships
- Identified and capitalized on cross-sell and upsell opportunities, contributing to overall revenue growth and customer success
- Acted as the primary liaison between clients and internal support teams, ensuring smooth project execution and high levels of client satisfaction
Senior Pre-sales Engineer
Citrix Systems
01.2017 - 10.2018
- Led technical and business value discovery meetings, technical sales trainings, demos, build Proof of Concepts (POC) and troubleshoot pre-sales technical environments focused on Citrix Security portfolio -SASE, CASB, ZTNA, SSO, WAF
- Delivered technical demonstrations and engineer bespoke cost effective solutions across a range of industry specific vertical use cases
- Act as liaison between customers and Citrix product management
Technical Support Advisor
Apple Inc.
08.2014 - 09.2015
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Education
Bachelor of Science - Industrial Engineering
Arizona State University
Tempe, AZ 08.2013 - 03.2016
Skills
Success driven mindset
Accomplishments
- Nominated for presidents club, 12/2022
- Nominated as top Presales engineer of the year, 12/2018
Business
Small Real Estate business owner, Dallas, TX
Timeline
Senior Client Executive
Citrix Systems
10.2021 - 01.2023
Customer Success Manager
Citrix Systems
10.2018 - 10.2021
Senior Pre-sales Engineer
Citrix Systems
01.2017 - 10.2018
Technical Support Advisor
Apple Inc.
08.2014 - 09.2015
Bachelor of Science - Industrial Engineering
Arizona State University
08.2013 - 03.2016
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