Sergey Mstislavskiy
Project manager
Coimbra,Coimbra
Summary
Results-driven professional with extensive experience in travel business connected to the markets of South East and East Asia. Proven ability in contract negotiation and sustainable business models, with wide range of existing business contacts.
Overview
28
28
years of professional experience
Work History
Business Owner/Operator
Hotel Teriberka
01.2020 - Current
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Managed budgeting and financial forecasting to optimize profitability and resource allocation.
- Developed and implemented marketing strategies to enhance brand visibility and attract customers.
- Trained and mentored staff, fostering a collaborative environment focused on service excellence.
- Established partnerships with local businesses to enhance guest offerings and community engagement.
- Analyzed customer feedback to drive continuous enhancements in services and guest satisfaction levels.
Ticketing and Tour Department Head
ATC Air Service LTD.
08.2008 - 01.2021
- Collaborated with airlines for block seats and charter flights
- Contracted corporate clients and travel companies in Hong Kong, Taiwan, Mainland China, Philippines, Malaysia for air transportation and land services
- Supervised and organized DMC as branches in Taiwan, Russia, Mainland China
- HR management for the Department and branches outside Hong Kong
- Organized training programs for local guides as a part of the supervised DMC functioning
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
Director
Soyuz Intour K
03.2001 - 06.2008
- Created the company as a DMC in Russia
- Established strong relationship with the key outbound tour operators in Mainland China
- Created numerous successful tour products for the Chinese market
- Opened a branch in China
- Directed cross-functional teams, fostering collaboration to achieve project milestones and optimize performance.
- Analyzed market trends to identify new business opportunities and inform strategic decision-making processes.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Sales Manager
Intellectual Fund LLC
02.1998 - 03.2001
- Developed and executed sales strategies to achieve revenue targets.
- Mentored and trained junior sales staff to enhance team performance.
- Analyzed market trends to identify new business opportunities.
- Established strong relationships with key clients to drive loyalty and retention.
- Established key performance indicators to measure sales team effectiveness and productivity.
- Negotiated contracts and agreements with clients, ensuring alignment with company goals and policies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
M.D. - History of China
Moscow University, Institute of Asian And African Studies
Moscow, Russia06-1999
Skills
- Marketing expertise in South East and Eastern Asia
- Competitor trend research
- Contract negotiation
- Contractor negotiations
- Marketing campaign development
- Operations management
- Sales strategy
- Sustainable business models
- Customer relations
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Business Owner/Operator
Hotel Teriberka
01.2020 - Current
Ticketing and Tour Department Head
ATC Air Service LTD.
08.2008 - 01.2021
Director
Soyuz Intour K
03.2001 - 06.2008
Sales Manager
Intellectual Fund LLC
02.1998 - 03.2001
M.D. - History of China
Moscow University, Institute of Asian And African Studies