Sérgio Rita
Senior IT Project Manager
Lisbon,Portugal
Summary
Seasoned IT leader with 19 years of experience, adept in directing technology strategy and managing comprehensive Information Technology initiatives. Proven track record in leading digital transformation, automating operations, and implementing technology solutions that align with business goals. Seeking a Senior Project Manager role to leverage expertise in strategic planning, cross-functional team leadership, and executive-level consultation.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Project Manager and Management Advisor Freelance
Freelancer
Lisbon, Portugal
09.2023 - Current
- Provide strategic advice and manage digital transformation projects, ensuring cohesive team coordination and process reengineering
- Facilitate the automation and execution of projects by leading cross-functional teams toward common goals
- Offer consultative support to Executive Leadership, including CEO, CFO/CRO, and
- VPs of Engineering, Sales, and Operations.
Sabbatical
Self
07.2022 - 08.2023
- Prioritized personal health and well-being, leading to enhanced physical and mental fitness
- Dedicated time to family, strengthening interpersonal relationships and familial bonds
- Explored personal interests and hobbies, contributing to a well-rounded personal development
- Conducted a comprehensive self-assessment to realign career objectives and future aspirations.
Deputy Director of IT
Europa Education Group
Lisbon, Portugal
03.2020 - 06.2022
- Directed strategic and operational IT project management within the digital transformation program for the Europa Education Group's business unit, ensuring alignment with organizational goals
- Facilitated communication and collaboration between the global education group and the local business unit, acting as a key liaison to the CEO
- Led cross-functional teams and coordinated with IT vendors across multiple time zones to deliver key projects, enhancing IT operations and adhering to the allocated budget
- Oversaw the successful implementation of digital initiatives, including the redesign of client acquisition processes and the introduction of new student experience platforms, contributing to improved efficiency and modernized learning environments.
Automation Solutions Manager
Teleperformance Portugal
Lisbon, Portugal
02.2019 - 09.2019
- Developed strategic automation plans across multiple sectors, including technology, energy, e-commerce, tourism, finance, and health services, ensuring alignment with organizational goals
- Builtandmanagedateamof10professionals,includingsolutionsarchitects,developers, business analysts, and support engineers, while fostering partnerships and negotiating with key RPA vendors
- Exceeded annual automation targets by delivering 25% more bots than projected within a shortened timeline, contributing to enhanced operational efficiency for leading domestic and international clients.
Senior Manager
Reditus
Lisbon, Portugal
05.2013 - 01.2019
- Managed pre-sales and project initiatives, delivering solutions architecture advisory to enhance telco and media customer engagements
- Directed the engineering team in designing and executing R&D projects aimed at creating innovative software products
- Coordinated organization-wide transformation projects, significantly enhancing information systems for a workforce of 3000 employees
- Implemented a unified project management platform, integrating processes and teams, and established standardized PLM processes to ensure quality across product development and maintenance.
Manager
Reditus
Lisbon, Portugal
05.2008 - 04.2013
- Managed engineering teams and orchestrated project pre-sales and management, ensuring tailored solutions for customers in the telecommunications, media, and finance sectors
- Developed and executed the Vodafone Portugal Enterprise Partners Platform, overseeing its integration to enhance pre-sales and post-sales services in collaboration with partners, contributing to service expansion
- Collaborated on the design and delivery of RedBOX, a comprehensive contact center solution supporting voice and video communications, bolstering operational efficiency for Reditus and Angola Investment Bank.
Senior Application Management Engineer
Liberty Mutual
Lisbon, Portugal
11.2007 - 05.2008
- Managed and resolved incidents for key business support applications by utilizing the, v2.0 framework, efficiently classifying issues via the Mantis ticketing tool, and conducting thorough root cause analyses to implement definitive corrective patches
- Developed and documented procedures for the deployment and rollback of updates, ensuring smooth transitions of service enhancements and correction patches from development stages to the production environment across a suite of applications including claims, policy, document management, and customer management systems.
Senior Software Engineer
Esri
Lisbon, Portugal
04.2007 - 10.2007
- Analyzed business and technical requirements for ESRI Portugal, leading to the development of tailored solutions utilizing the ESRI framework ArcGIS, Web ADF
- ArcObjects, C#, and JavaScript
- Prepared and deployed application packages for quality assurance and production environments, while providing mentorship and training to junior team members to enhance their integration and performance.
Software Engineer
Novo Banco
Lisbon, Portugal
10.2005 - 03.2007
- Analyzed technical requirements and developed solutions within, .Net
- Framework, Classic ASP, and JavaScript, ensuring compatibility with SQL Server versions 2000 and 2005
- Prepared and delivered application packages for quality assurance and deployment in production environments, aligning with customer specifications and project timelines.
Developer
Contar Electrónica Industrial
Lisbon, Portugal
08.2004 - 09.2005
- Developed telemetry solutions for utility sectors, enhancing monitoring capabilities for water, energy, and gas using Borland C++, Embedded Visual C++, and Microsoft .Net
- C#
- Provided IT infrastructure management support, ensuring system reliability and performance optimization.
Education
Graduation - Computer Science and Information Systems Engineering, Artificial Intelligence
Instituto Superior Técnico, Universidade de Lisboa, AI
09.1998 - 05.2004
CERTIFICATIONS PMP Certification Exam Preparation Course, True Skills - undefined
Microsoft Certified Professional Developer: Web Developer - undefined
04.2009 - 05.2009
ITIL V2 Foundation Certificate - IT Service Management - undefined
09.2007 - 05.2007
Skills
Stakeholder Engagement
Leadership and Team Building
Communication and Presentation
Problem-Solving and Critical Thinking
Time Scheduling
Budgeting and Cost Control
Risk Management
Agile
Waterfall
Digital Transformation
Timeline
Senior Project Manager and Management Advisor Freelance
Freelancer
09.2023 - Current
Sabbatical
Self
07.2022 - 08.2023
Deputy Director of IT
Europa Education Group
03.2020 - 06.2022
Automation Solutions Manager
Teleperformance Portugal
02.2019 - 09.2019
Senior Manager
Reditus
05.2013 - 01.2019
Microsoft Certified Professional Developer: Web Developer - undefined
04.2009 - 05.2009
Manager
Reditus
05.2008 - 04.2013
Senior Application Management Engineer
Liberty Mutual
11.2007 - 05.2008
ITIL V2 Foundation Certificate - IT Service Management - undefined
09.2007 - 05.2007
Senior Software Engineer
Esri
04.2007 - 10.2007
Software Engineer
Novo Banco
10.2005 - 03.2007
Developer
Contar Electrónica Industrial
08.2004 - 09.2005
Graduation - Computer Science and Information Systems Engineering, Artificial Intelligence
Instituto Superior Técnico, Universidade de Lisboa, AI
09.1998 - 05.2004