SeyyedReza Seyyedi
Sales And Marketing
Lisbon
Summary
Multilingual Sales and Marketing Specialist with a demonstrated history of leadership and training in academic and organizational patterns and outsourcing/offshoring industry. Skilled in Sales strategies, ExSell techniques, Technical Solution Sales, Adding value, Customer Engagement, and Rapport building. Specialized in Sales enablement and Sales effectiveness. Highly motivated performer and easily adaptive to different environments and challenges with confidence based on resourcefulness and insights coming from knowledge and experience in various outsourced projects. Strong support professional with a Doctor of Philosophy (Ph.D.) focused on Cultural Studies and Communication from Universidade do Minho.
Overview
31
31
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Sales & Marketing Academy Manager
Teleperformance
Lisbon
11.2022 - Current
- Building Sales and Marketing strategies
- Developing Sales training curriculums
- Staff upskilling, and Sales teams enablement
- Sales consultation and project development
- Managing the Sales learning hub
Sales and Marketing Training Coordinator
Teleperformance
Lisbon
05.2021 - 11.2022
- Leading and coaching a skillful team of 15 tech-savvy sales Trainers, designing sales trainings, managing soft skills and technical interactions
- Designing proactive and reactive action plans for teams and individuals
- Coordinating the training team in accordance with project needs, annual and quarterly objectives, and optimizing the training performance with quality and operational measurements
- Developing Sales training curriculums
- Measuring and analyzing the effectiveness of Sales Trainings
Sales And Marketing Expert Trainer for Meta
Teleperformance
Lisbon
11.2019 - 05.2021
- Training highly productive Sellers for Technical Sales, Marketing strategy
- Sales enablement and business solution provider
Technical Sales & SoftSkills Trainer for Microsoft
Teleperformance
Lisbon
08.2018 - 11.2019
- Training CSRs for Technical Sales and Soft Skills, Rapport building, Microsoft Business solutions for SMBs
- Inside sales preparation and prospecting
English Communication Moderator
Teleperformance
Lisbon
10.2016 - 08.2018
- Monitoring communications
- Moderating in-app interactions
- Coaching users
Customer Service Representative
Teleperformance
Lisbon
08.2016 - 08.2018
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer contacts promptly to avoid on-hold wait times.
Department Chair
Miaad University
Mahabad
08.2014 - 10.2016
- Planned and executed professional development sessions for department faculty and staff.
- Built collaborative team of adults dedicated to joint attainment of department goals.
- Observed, coached and mentored department staff.
- Built smooth and productive working relations positively impacting department operations.
Lecturer
Islamic Azad University
Mahabad
01.2012 - 12.2016
- Teaching Literature, Translation and Linguistics in English and Persian
Consultant & Salesman
Seyyedi's Jewelry
Mahabad
01.2000 - 01.2016
- Selling and buying jewelry
- Investment consultation
- Design consultation
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
Education
Ph.D. - Cultural Studies And Communication
Universidade Do Minho
Braga 04.2016 - 04.2020
Teleperformance JUMP - Business And Soft Skills, DMAIC Methodolgy
Teleperformance L&D Department
Lisbon 05.2017 - 06.2017
Master of Arts - Language Interpretation And Translation
Tabriz, Research And Science University
Tabriz 04.2010 - 04.2012
Master of Arts - Translation studies
Mashhad University
Mashhad 04.2010 - 04.2011
Bachelor of Arts - English Language And Literature
Payam-e-Noor University
04.2004 - 04.2009
Skills
Sales Enablementundefined
Additional Information
- Honors & Awards , Honorable mention - Teleperformance Jan 2018
Certification
Meta Certified Digital Associate - Meta
Timeline
Sales & Marketing Academy Manager
Teleperformance
11.2022 - Current
Meta Certified Digital Associate - Meta
09-2022
Sales and Marketing Training Coordinator
Teleperformance
05.2021 - 11.2022
Sales And Marketing Expert Trainer for Meta
Teleperformance
11.2019 - 05.2021
Training Super Performer
08-2019
Technical Sales & SoftSkills Trainer for Microsoft
Teleperformance
08.2018 - 11.2019
Teleperformance JUMP - Business And Soft Skills, DMAIC Methodolgy
Teleperformance L&D Department
05.2017 - 06.2017
English Communication Moderator
Teleperformance
10.2016 - 08.2018
Customer Service Representative
Teleperformance
08.2016 - 08.2018
Ph.D. - Cultural Studies And Communication
Universidade Do Minho
04.2016 - 04.2020
Department Chair
Miaad University
08.2014 - 10.2016
Lecturer
Islamic Azad University
01.2012 - 12.2016
Master of Arts - Language Interpretation And Translation
Tabriz, Research And Science University
04.2010 - 04.2012
Master of Arts - Translation studies
Mashhad University
04.2010 - 04.2011
Bachelor of Arts - English Language And Literature
Payam-e-Noor University
04.2004 - 04.2009
Consultant & Salesman
Seyyedi's Jewelry
01.2000 - 01.2016
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