SHAHBAZ ASGHAR MUHAMMAD ASGHAR
Lisbon,Portugal
Summary
Organised Property Manager with strong ability to oversee multiple properties, ensuring smooth operations and tenant satisfaction. Proficient in handling leases, maintenance, and budgeting, while maintaining excellent landlord-tenant relationships. Demonstrated success in problem-solving and conflict resolution, contributing to increased property value and tenant retention. Skilled in coordinating with contractors and managing refurbishment projects to enhance property appeal.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Property Manager
Portugal Homes
Lisbon, Portugal
04.2024 - Current
- Managed a portfolio of 100+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.
- Negotiated lease agreements with tenants, achieving favourable terms that maximised landlord returns and tenant satisfaction.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
- Coordinated move-ins and move-outs, ensuring properties were clean, damage-free, and ready for new occupants.
- Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
- Coordinated with contractors and service providers to secure high-quality maintenance work at competitive prices.
- Organised and maintained accurate records of all property transactions, including leases, maintenance requests, and financial statements.
- Established strong relationships with key industry contacts, including estate agents, solicitors, and local authorities, to benefit property management operations.
- Helped clients lease homes, flats, retail and entertainment space.
- Managed insurance claims for property damage or liability, coordinating with insurance providers for swift resolution.
Property Leasing Manager
CAPITOL REAL ESTATE LLC
Dubai, United Arab Emirates
08.2019 - 06.2023
- Sent clients quotations, arranged meetings, negotiated prices, and closed deals to ensure client satisfaction and successful transactions.
- Maintained excellent client relationships by promptly following up on issues, questions, and damages requiring repair, resulting in increased tenant retention.
- Coordinated with departments such as maintenance and security to ensure timely delivery of properties in good condition, enhancing overall client experience.
- Handling all operational activities in the leasing department and other relevant tasks.
- Handling renewals - responsible of renewals send outs, processing and finalising the renewal as per company procedures.
- Handling Non-renewals - liaising with customer service before finalizing renewals.
- Handling Move-Ins & Move-outs as per company procedures.
- Handling difficult situations with tenants and addressing all issues.
- Posting of Available properties on different digital marketing portals (portfolio, property finder, Facebook)) to get leads.
- Receive client's calls from posted properties, suggest them properties as per their requirements and facilitate viewing of properties.
- Attending daily telephone calls on ongoing deals, follow-ups ups and different inquiries.
- Reached out to customers to follow up on outstanding rental payments..
- Arranging for the collection of rental.
- Pursued communication with rent defaulters to resolve payment issues..
- Coordinate with legal department for R.D.C and all legal issues related to clients and properes.
- Preparing tenancy contracts/ Mou's and Ejari contract.
SHIFT SUPERVISOR
AMAZON UAE
01.2021 - 01.2022
- Oversaw sales and operations to maintain smooth workflow and customer satisfaction.
- Assigned tasks to subordinate employees to ensure operational efficiency.
- Examines staff performance and provides training where necessary.
- Resolves workplace disputes.
- Responds to customer inquiries and complaints.
- Reported ongoing issues and problems to management for timely resolution.
- Operated in Dubai to support business operations
Education
ACCA - Fundamentals
C.F.E (center of financial excellence)
Lahore, PakistanSkills
- Property inspections
- Lease negotiation
- Maintenance coordination
- Emergency management
- Contract management
- Customer Service
- Client relationship management
- Problem solving
- Conflict resolution
- Communication
- Interpersonal Skills
- Team Player
- Ability to work under minimal supervision
Languages
English
Proficient
C2
Portugese
Beginner
A1
Arabic
Beginner
A1
Hindi
Proficient
C2
Urdu
Proficient
C2
Custom
- Excellent in communication and learning
- Team Player
- Ability to work under minimal supervision
- Highly developed Interpersonal Skill
- Customer service
Certification
- IELTS Academic – Overall Band 6.5 certified
Interests
- Football
- Reading
- Traveling
Timeline
Property Manager
Portugal Homes
04.2024 - Current
SHIFT SUPERVISOR
AMAZON UAE
01.2021 - 01.2022
Property Leasing Manager
CAPITOL REAL ESTATE LLC
08.2019 - 06.2023
ACCA - Fundamentals
C.F.E (center of financial excellence)