Sharvan Yadav
Funchal,Portugal
Summary
Experienced and skilled Bartender/Waiter with more than 6 years of experience providing excellent service and building customer relationships.
Overview
9
9
years of professional experience
Work History
F&B Supervisor
ERMIDA SABIA - UNIPESSOAL, LDA.
Funchal , Portugal
01.2025 - Current
- Supervised daily operations of food and beverage service areas.
- Trained staff on customer service and food safety protocols.
- Managed inventory levels and ordered supplies as needed.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Encouraged teamwork amongst F&B staff by setting positive examples at all times.
- Developed training plans for new employees and assisted in their onboarding process.
- Analyzed customer feedback to develop strategies for improving customer satisfaction ratings.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Coordinated with vendors regarding food quality and delivery times.
- Created weekly schedules for F&B staff according to business needs.
- Maintained a safe working environment by enforcing sanitation policies and procedures.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Explained goals and expectations required of trainees.
F&B Associate
Chef Guru Indian Restaurant
Funchal, Portugal
08.2023 - 12.2024
- Trained new staff on restaurant policies and service standards.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Greeted customers and provided them with menus.
- Processed orders using a computerized point-of-sale system.
- Conducted regular cleaning tasks such as wiping down surfaces, sweeping floors, emptying trash cans and mopping floors.
- Kept work station organized throughout shift by restocking supplies as needed.
- Maintained high standards of customer service during peak hours.
- Assisted in setting up the dining area before service hours.
- Performed cashier duties including taking payments from customers via cash, debit and credit cards or other payment methods.
- Prepared drinks according to recipes and standards set by management.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Set tables for upcoming meals by following food service guidelines.
- Provided exceptional service that reflected restaurant standards and core values.
- Assisted in menu planning and pricing based on customer feedback and sales trends.
- Managed table settings, including the arrangement of cutlery and glassware.
- Took customer orders accurately and provided menu recommendations when requested.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Updated the menu board and promotional materials to reflect current offerings.
- Prepared and served drinks and food items according to company standards.
Bartender / Waiter
Food Tavern Restaurant LLC
Abu Dhabi, United Arab Emirates
02.2021 - 08.2023
- Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant
- Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit
- Keeping the bar stocked and clean while always providing friendly and attentive service
- Adhering to company standards for serving alcoholic beverages
- Managing Waiters and Waitress
- Trained new bartenders on bar procedures and customer service standards.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Processed transactions using point-of-sale system for guest payments.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Assisted with setting up the dining area before shift began.
Waiter
Asia Taste Restaurant Management LLC
Abu Dhabi, United Arab Emirates
07.2018 - 07.2020
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid.
- Administer change to tables if needed.
Waiter
India Palace Restaurant LLC - Branch
Abu Dhabi, United Arab Emirates
07.2016 - 11.2018
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
Education
High School -
S R K I C S PUR GOVINDPUR
GHAZIPUR, U.P, IndiaINTERMEDIATE -
J B I C KHANGICHAK
GHAZIPUR, U.P, IndiaBA-BACHELOR OF ARTS -
V .B .S. PURVANCHAL UNIVERSITY
JAUNPUR, IndiaPOST GRADUATED DIPLOMA - HOTEL MANAGEMENT CATERING TECHNOLOGY & TOURISM
PUNJAB TECHNICAL UNIVERSITY
JALANDHAR, IndiaSkills
- Customer service
- Time management
- Creative problem solving
- Wine pairing
- Food presentation
- Scheduling staff
- Table management
- Food and beverage operations
- Sanitation standards
- Promotions execution
- Menu development
- Beverage making
- Beverage service
- Hygiene practices
- Special menu planning
- Kitchen staff coordination
- Problem-solving
- Teamwork
- Food safety
- Cash handling
Languages
Hindi, B1, A2, A2, B1, B1
Personal Information
- Date of Birth: 10/07/90
- Gender: Male
- Nationality: Indian
Languages
English
Beginner
A1
Timeline
F&B Supervisor
ERMIDA SABIA - UNIPESSOAL, LDA.
01.2025 - Current
F&B Associate
Chef Guru Indian Restaurant
08.2023 - 12.2024
Bartender / Waiter
Food Tavern Restaurant LLC
02.2021 - 08.2023
Waiter
Asia Taste Restaurant Management LLC
07.2018 - 07.2020
Waiter
India Palace Restaurant LLC - Branch
07.2016 - 11.2018
High School -
S R K I C S PUR GOVINDPUR
INTERMEDIATE -
J B I C KHANGICHAK
BA-BACHELOR OF ARTS -
V .B .S. PURVANCHAL UNIVERSITY
POST GRADUATED DIPLOMA - HOTEL MANAGEMENT CATERING TECHNOLOGY & TOURISM
PUNJAB TECHNICAL UNIVERSITY