Sheetal Srisunder
Nasik Road,Nasik
Summary
School and Hospital Administrator with over 20 years of experience in overseeing hospital operations, managing personnel, and ensuring regulatory compliance. Proven track record in improving patient care and operational efficiency through strategic planning, team planning leadership, and process improvement. Skilled in budgeting, financial planning, and delivering high-quality service in dynamic healthcare environments.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
School Administrator
Fravashi Academy
Nasik
04.2024 - Current
- Streamlined office procedures by implementing an efficient filing system.
- Enhanced parent-teacher communication for a more cohesive educational environment.
- Improved student attendance records with meticulous tracking and reporting.
- Coordinated school events to foster community engagement.
- Managed the school calendar, ensuring smooth scheduling of activities and events.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Liaised with external agencies to secure resources for school programmes.
- Facilitated a safe learning environment with strict adherence to health and safety regulations.
- Oversaw procurement of supplies-controlled cost without compromising on quality or quantity required.
- Organised teacher schedules, optimising productivity whilst reducing overlap or confusion.
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Focused on continuous professional development – attended relevant workshops and seminars regularly.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Managed and maintained comprehensive school and staff diaries.
- Organised team-building sessions to bolster morale and nurture rapport with staff.
- Scheduled meetings, conferences and appointments.
- Wrote business correspondence and technical letters.
- Booked flights and hotels for domestic and international meetings.
Health care - Assistant Manager
Sahyadri Super Speciality Hospitals
Nasik
06.2018 - 02.2019
- Assisted in patient care, improved comfort and well-being.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Manage the entire office management activities independently.
- Managed and lead the Front office and OPD teams indepently managing a staff of 40 people.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Define customer care points, design and implement policies, protocols and processes for efficient service delivery.
- Achieve exceptional service quality at all customer touch points by continously training staff and refining processes.
- Coordinate patient transitions between outpatient, inpatient, diagnostics and pharmacy.
Floor Manager
NM Medical and Diagnostic Center
Pune
10.2017 - 02.2018
- Oversee a 20 member team to ensure smooth & effective unit operations.
- Improved customer satisfaction by streamlining floor operations.
- Coordinated team schedules for optimal store coverage.
- Achieved smoother workflow with effective staff management.
- Streamlined customer service to enhance shopping experience.
- Ensure efficient service delivery by managing floor flow for Health Check clients.
- Oversee and authorize monthly unit expenditures.
- Oversee and monitor appointment , real-time entry/exit systems.
Patient Coordinator
Apollo Spectra Hospital
Pune
06.2017 - 09.2017
- Enhanced patient satisfaction by generating comprehensive care plans.
- Organised meetings for improved communication with medical staff.
- Ensured timely administration of treatments to enhance patient recovery.
- Coordinated daily clinic schedules, resulting in smooth workflow.
- Collected medical histories for accurate diagnosis and treatment planning.
- Streamlined appointment booking process to improve efficiency at the clinic.
- Facilitated communication between patients and healthcare team for better outcomes.
- Liaised with insurance companies to expedite claim processes.
- Fulfilled administrative duties such as answering phone calls promptly, reducing waiting times.
Front Office Executive
Apollo Hospitals
Nasik
06.2014 - 03.2016
- Streamlined office operations with efficient document handling and filing.
- Prepare and present monthly stock, inventory, feedback, and OPD functionality reports to the Unit Head.
- Ensure a positive experience for patients, guests, by resolving daily issues and challenges.
- Go above and beyond to ensure excellent patient satisfaction.
- Prepare team roster, leave management and weekly off's.
- Actively participate in all mock drills , including fire, disaster and medical emergencies.
- Facilitate patient transfers and admissions, coordinating between patients and doctors.
Waiting List Coordinator
LEICESTER ROYAL INFIRMARY (NATIONAL HEALTH SERVICE
Leceister, Leicestershire
01.2009 - 07.2011
- Enhanced patient satisfaction by managing waiting list efficiently.
- Systematically screen referrals and add them to the waiting list per protocol.
- Dynamic team player efficiently managing daily admin tasks under extreme conditions.
- Provide high - quality patient service via phone and in person.
- Request medical notes, prepare per clinical protocols, and track to appropriate units.
- Remove referrals from the waiting list in accordance to NHS policy.
- Coordinate patient admissions and discharges efficiently
Education
Post-Graduation Diploma in Hospital Management - Hospital Management
Pune University
Pune 01.2015 - 12.2015
Post-Graduation Diploma in Management Studies - Management
Birmingham International College
Leceister, UK 04.2006 - 05.2008
Bachelor of Science - Microbiology
Pune University
Pune 05.2002 - 05.2005
Skills
- Budgeting experience
- Compassionate understanding
- Parent-Teacher liaison
- Recruitment process knowledge
- Time management expertise
- Facility maintenance oversight
- Curriculum coordination
- Exceptional organisation
- Staff supervision and development
- Discipline strategies
- Programme evaluation
Languages
English
Native
Hindi
Fluent
Marathi
Native
Telugu
Advanced
Timeline
School Administrator
Fravashi Academy
04.2024 - Current
Health care - Assistant Manager
Sahyadri Super Speciality Hospitals
06.2018 - 02.2019
Floor Manager
NM Medical and Diagnostic Center
10.2017 - 02.2018
Patient Coordinator
Apollo Spectra Hospital
06.2017 - 09.2017
Post-Graduation Diploma in Hospital Management - Hospital Management
Pune University
01.2015 - 12.2015
Front Office Executive
Apollo Hospitals
06.2014 - 03.2016
Waiting List Coordinator
LEICESTER ROYAL INFIRMARY (NATIONAL HEALTH SERVICE
01.2009 - 07.2011
Post-Graduation Diploma in Management Studies - Management
Birmingham International College
04.2006 - 05.2008
Bachelor of Science - Microbiology
Pune University
05.2002 - 05.2005
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