SHERMIN NISAR
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
9
9
years of professional experience
9
9
Certifications
Work History
Customer Services Officer
Three Star Consultancy
08.2022 - 03.2023
- Answering inbound calls, processing orders and payments, handling customer complaints, following up on customer calls, making outbound calls, conducting marketing research, managing and updating customer databases
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
HR & Coordination Officer
Oil & Gas Petroleum Exploration (Pvt) Limited
01.2018 - 06.2022
- Manage the electronic mails correspondence smoothly, organize official meetings and seminars and board meetings, manage travel bookings and hotel reservations with proactive approach, prepare, review and analyze the minutes of meeting and preparer reports, appraisal of technical staff, follow up on contacts made by the Executive Director, coordinate the Executive Director's schedule and logistics, prepare briefing materials and clips to support the Executive Director's schedule, manage and prioritize correspondence and requests
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Marketing and Administration Manager
Fort Technology
01.2014 - 04.2017
- Focusing on Marketing Strategies, give the motivation tool to sale staff, setup feedback systems (Management information system) for the Monitoring and adjust the system, review and adapt to information regarding product innovations, competitors and market conditions, prepare monthly progress reports, manage a database
Education
MS (Human Resource Management) -
ISLAMABD, Virtual University
M.A Economic - undefined
University of Agriculture
B.A (Major Economic) - undefined
Punjab University
Skills
Persuasive Speaking Skill
Certification
Certification in Best Team Leader
Timeline
Customer Services Officer
Three Star Consultancy
08.2022 - 03.2023
HR & Coordination Officer
Oil & Gas Petroleum Exploration (Pvt) Limited
01.2018 - 06.2022
Marketing and Administration Manager
Fort Technology
01.2014 - 04.2017
MS (Human Resource Management) -
ISLAMABD, Virtual University
M.A Economic - undefined
University of Agriculture
B.A (Major Economic) - undefined
Punjab University
Similar Profiles
Elaine CondeElaine Conde
ESL Instructor at Star English ConsultancyESL Instructor at Star English Consultancy
Adil Masood BhombalAdil Masood Bhombal
SELF EMPLOYED at WISDOM STAR QUALITY & STANDARDIZATION CONSULTANCYSELF EMPLOYED at WISDOM STAR QUALITY & STANDARDIZATION CONSULTANCY
KALINA CHMIELKALINA CHMIEL
Cheerleader at All Star, Easton Area Varsity, Dieruff Varsity, 3x UCA All American, BIG 33, Lehigh Valley All Star Football Classic, East Stroudsburg U STUNTCheerleader at All Star, Easton Area Varsity, Dieruff Varsity, 3x UCA All American, BIG 33, Lehigh Valley All Star Football Classic, East Stroudsburg U STUNT
MUHAMMAD Usman ALIMUHAMMAD Usman ALI
Customer Services Officer at COMMIT CO PTY LTDCustomer Services Officer at COMMIT CO PTY LTD
Ruci NaicegulevuRuci Naicegulevu
Customer Services Officer at Bank of the South Pacific (BSP)Customer Services Officer at Bank of the South Pacific (BSP)