SHERMIN NISAR
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
9
9
years of professional experience
9
9
Certifications
Work History
Customer Services Officer
Three Star Consultancy
08.2022 - 03.2023
- Answering inbound calls, processing orders and payments, handling customer complaints, following up on customer calls, making outbound calls, conducting marketing research, managing and updating customer databases
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
HR & Coordination Officer
Oil & Gas Petroleum Exploration (Pvt) Limited
01.2018 - 06.2022
- Manage the electronic mails correspondence smoothly, organize official meetings and seminars and board meetings, manage travel bookings and hotel reservations with proactive approach, prepare, review and analyze the minutes of meeting and preparer reports, appraisal of technical staff, follow up on contacts made by the Executive Director, coordinate the Executive Director's schedule and logistics, prepare briefing materials and clips to support the Executive Director's schedule, manage and prioritize correspondence and requests
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Marketing and Administration Manager
Fort Technology
01.2014 - 04.2017
- Focusing on Marketing Strategies, give the motivation tool to sale staff, setup feedback systems (Management information system) for the Monitoring and adjust the system, review and adapt to information regarding product innovations, competitors and market conditions, prepare monthly progress reports, manage a database
Education
MS (Human Resource Management) -
ISLAMABD, Virtual University
M.A Economic - undefined
University of Agriculture
B.A (Major Economic) - undefined
Punjab University
Skills
Persuasive Speaking Skill
Empathetic
Flexible
Ability to Use Positive Language
Clear Communication Skills
Self-Control
Responsible
Patient
Word Processing Skills
Spreadsheet Skills
Electronic Presentation Skills
Internet Navigation Skills
Email Management Skills
Touch Typing
Work Coordination
Report Writing
Emergency Response Coordination
Strategic Planning
Certification
Certification in Best Team Leader
Timeline
Customer Services Officer
Three Star Consultancy
08.2022 - 03.2023
HR & Coordination Officer
Oil & Gas Petroleum Exploration (Pvt) Limited
01.2018 - 06.2022
Marketing and Administration Manager
Fort Technology
01.2014 - 04.2017
MS (Human Resource Management) -
ISLAMABD, Virtual University
M.A Economic - undefined
University of Agriculture
B.A (Major Economic) - undefined
Punjab University