Shokwan Williams
Lisboa,Portugal
Summary
Efficient Office Administrator specialised in document management and data entry, streamlining clerical operations to meet quality benchmarks. Skilled in maintaining confidentiality and addressing customer concerns through effective communication and problem-solving. Experienced Content Moderator focused on policy compliance and community engagement, monitoring online interactions to uphold platform guidelines and enhance user safety.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Content Moderator Expert
ByteDance
Lisboa, Portugal
06.2025 - 06.2026
- Monitored online community interactions, identifying and removing content that violated platform policies.
- Reviewed user reports of potentially harmful or offensive content, taking appropriate action in a timely manner.
- Adapted quickly to changes in content policies, ensuring compliance with updated regulations.
- Maintained up-to-date knowledge of current events and cultural trends to inform content moderation decisions.
- Analysed content trends to predict potential areas of concern and proactively address them.
- Maintained up-to-date understanding of all regulatory guidelines to support compliance across the organisation.
- Managed high volumes of content under tight deadlines, prioritising tasks based on severity and impact.
Office Administrator
ETL Eiltransporte und Lagerungs GmbH
Weilerbach, Germany
04.2023 - 05.2025
- Delegated office administration tasks for smooth front-of-house management.
- Established clear procedures for team work, document tracking and data reporting.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Met service time and quality standards by efficiently managing customer interactions.
- Managed complaints with calm, clear communication and problem-solving.
- Addressed customer concerns promptly and escalated significant issues to supervisor for resolution.
Office Administrator
B&Q
Aberdeen, Schottland
07.2020 - 02.2023
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Processed and filed documents accurately to support efficient office administration.
- Organised and updated filing systems to improve document retrieval times and support efficient office operations.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
Retraining as Office Administrator
B&Q
Aberdeen, Schottland
01.2020 - 06.2020
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Assisted in all office administration tasks, including writing emails, printing, photocopying, collating and data entry.
- Supported staff with clerical tasks for well-maintained office administration.
- Scanned, printed and posted documents to support general office administration.
Internship Trainer
Hagebaumarkt
Weiden , Germany
09.2016 - 08.2019
- Enhanced customer engagement and satisfaction through excellent service delivery.
- Actively listened to customers to fully understand requests and address concerns.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled complaints with calm communication and effective problem-solving.
- Addressed customer queries to provide information regarding product specifications and uses.
- Took on additional responsibilities to help achieve team objectives.
- Met schedule using excellent planning and coordination skills.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Education
A-Levels - Internship Retail Salesman
Europa Berufsschule
Weiden01-2019
GCSEs - Mittlere-Reife
Markus Gottwald-Schule
Eschenbach01-2016
Skills
- Policy compliance
- Trend analysis
- Content analysis
- Document management
- Community engagement
- Conflict resolution
- Time-management
- Stress management
- Adaptability
- Strong resilience
- Positive attitude
- Proficiency in multiple languages
Languages
German
First Language
English
Proficient
C2
Timeline
Content Moderator Expert
ByteDance
06.2025 - 06.2026
Office Administrator
ETL Eiltransporte und Lagerungs GmbH
04.2023 - 05.2025
Office Administrator
B&Q
07.2020 - 02.2023
Retraining as Office Administrator
B&Q
01.2020 - 06.2020
Internship Trainer
Hagebaumarkt
09.2016 - 08.2019
A-Levels - Internship Retail Salesman
Europa Berufsschule
GCSEs - Mittlere-Reife
Markus Gottwald-Schule