Shuang Wu
Senior Product Analyst
Summary
Experienced Product Analyst with over 10 years of experience in Digital Bank. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Senior Banking Service Product Analyst
Swissquote Bank SA
Gland
04.2021 - Current
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Supported development team in generation of business requirements and product documentation to achieve process commonality.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Attended periodical development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
- Evaluated banking products and recommended revisions to improve functionality.
Financial Data Product Owner
Swissquote Bank SA
Gland
04.2020 - 04.2021
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior System Analyst
Swissquote Bank SA
Gland
08.2019 - 04.2020
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Communicated and explained business requirements to development teams to understand and implement functional demands.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
Trading System Manager
Swissquote Bank SA
Gland
02.2019 - 08.2019
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in team-building activities to enhance working relationships.
- Coordinated weekly meetings for internal and external groups.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior System Analyst
Swissquote Bank SA
Gland
02.2017 - 02.2019
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Communicated and explained business requirements to development teams to understand and implement functional demands.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
Lead Software Engineer
Swissquote Bank SA
Gland
07.2014 - 07.2017
- Managed projects and led a 5 members offshore team
- Designed, coded, tested, debugged and documented programs using agile development practices.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Translated customer and system requirements into robust software design with test-driven approach.
- Provided guidance and direction to less experienced staff in resolution of highly complex technical problems.
Software Engineer
Swissquote Bank SA
Gland
03.2011 - 07.2014
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Analyzed production issues and provided quick fix to support business continuity
Education
Master of Communication Systems - Communication Systems
Ecole Polytechnique Fédérale De Lausanne
Lausanne 09.2008 - 07.2011
Bachelor of Communication Systems - Communication Systems
Ecole Polytechnique Fédérale De Lausanne
Lausanne 09.2003 - 07.2008
No Degree - English And French Language And Literature
Ecole Internationale De Langues
Montreux 04.2001 -
Skills
Project Management
Financial Services and Products
Banking products knowledge
Business process mapping
Operations analysis
Java
Agile Methodology
SQL analytics
Timeline
Senior Banking Service Product Analyst
Swissquote Bank SA
04.2021 - Current
Financial Data Product Owner
Swissquote Bank SA
04.2020 - 04.2021
Senior System Analyst
Swissquote Bank SA
08.2019 - 04.2020
Trading System Manager
Swissquote Bank SA
02.2019 - 08.2019
Senior System Analyst
Swissquote Bank SA
02.2017 - 02.2019
Lead Software Engineer
Swissquote Bank SA
07.2014 - 07.2017
Software Engineer
Swissquote Bank SA
03.2011 - 07.2014
Master of Communication Systems - Communication Systems
Ecole Polytechnique Fédérale De Lausanne
09.2008 - 07.2011
Bachelor of Communication Systems - Communication Systems
Ecole Polytechnique Fédérale De Lausanne
09.2003 - 07.2008
No Degree - English And French Language And Literature
Ecole Internationale De Langues
04.2001 -