Simone Veiga
Client Service Advisor
Corby,United Kingdom
Summary
Motivated and multilingual customer support professional with experience in remote B2B and B2C environments. Strong background in tourism and digital platforms, with excellent communication, problem-solving, and adaptability skills. Highly focused on client satisfaction, team collaboration, and continuous improvement. Seeking remote opportunities to deliver high-quality customer experiences. Dynamic customer service professional with experience at BSH Home Appliances, excelling in conflict resolution and client relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing CRM tools to streamline processes and deliver exceptional support in fast-paced environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Back Office Travel Intern
Viagens Abreu
01.2020 - 04.2020
- Assisted in bookings
- Client queries
- Administrative travel tasks
- Sorted and organized files, spreadsheets, and reports.
Tourist Animation Intern
Adventure Park
09.2020 - 02.2021
- Welcomed guests
- Monitored safety
- Supported park operations
Inbound Warehouse Operative
Iforce Group
02.2021 - 02.2023
- Ensured stock accuracy
- Maintained safety protocols
- Coordinated with logistics
- Reduced processing time for inbound shipments, meticulously organizing goods upon arrival.
- Helped train new employees in safe practices and warehouse procedures.
Customer Service Representative
BSH Home Appliances – Bosch, Siemens, NEFF
03.2023 - 12.2024
- Resolved customer queries and complaints with professionalism and efficiency
- Troubleshooted technical appliance issues and processed returns/orders
- Maintained detailed records in CRM systems and handled outbound follow-up calls
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Remote Customer Support Agent
Teleperformance
12.2024 - Current
- Provided B2B customer support via phone and email on a digital ordering platform
- Assisted with onboarding, account setup, menu management, and live issue resolution
- Worked in a multilingual, remote environment using CRM and support ticket systems
- Maintained high-quality service and compliance with performance targets
- Proven ability to learn quickly and adapt to new situations.
Education
Level 4 EQF - Tourism Technician Diploma
Professional School of Hospitality And Tourism,
Lisbon, Portugal 09.2018 - 06.2025
Skills
- Effective Communication & Active Listening
- Friendly, positive attitude
- Team Collaboration & Initiative
- Computer skills
- Client Relationship Management
- Conflict Resolution & Problem Solving
- CRM Tools & Digital Support Platforms
- Tourism & Travel Coordination
Timeline
Remote Customer Support Agent
Teleperformance
12.2024 - Current
Customer Service Representative
BSH Home Appliances – Bosch, Siemens, NEFF
03.2023 - 12.2024
Inbound Warehouse Operative
Iforce Group
02.2021 - 02.2023
Tourist Animation Intern
Adventure Park
09.2020 - 02.2021
Back Office Travel Intern
Viagens Abreu
01.2020 - 04.2020
Level 4 EQF - Tourism Technician Diploma
Professional School of Hospitality And Tourism,
09.2018 - 06.2025
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