Sini Jokinen

Content Moderator (Agent)

• Moderated user-generated content on social media platform, ensuring compliance with quality and safety standards.
• Reviewed and labeled visual and audio content in line with platform policies.
• Maintained high accuracy and productivity while meeting KPIs.
• Collaborated within a Finnish-language team to ensure consistency and quality standards.

Quality Assurance (QA) Specialist

• Promoted to QA role with responsibility for monitoring team performance and quality.
• Conducted performance evaluations and ensured alignment with project standards.
• Managed weekly Root Cause Analysis (RCA) reports and tracked team accuracy and attendance.
• Participated in and led calibration sessions with agents and QA teams to maintain consistency.
• Supported team performance improvements through feedback and coaching.

• Assisted management with daily business operations and administrative tasks.
• Processed payroll and managed financial settlements related to matches.
• Coordinated calendar schedules and internal communications.
• Arranged travel and accommodation for team members.
• Organised logistics and materials for home matches and events.
• Handled incoming calls and email correspondence.
• Maintained an inventory of equipment and supplies.

• Promoted collectible coins and medals to clients.
• Assisted customers by providing personalised service to ensure satisfaction.
• Communicated effectively with clients to understand their needs.
• Maintained knowledge of products and market trends for informed recommendations.

• Assisted in managing monthly accounting operations for small and medium-sized business clients to ensure accurate financial records and timely processing.
• Supported VAT calculations and maintained compliance with local financial regulations.
• Processed accounts payable and receivable, including corporate payments and bill payments.
• Helped reconcile monthly bank statements by identifying and resolving discrepancies to maintain accurate records.
• Performed daily bookkeeping duties, including disbursements, bank reconciliations, and general ledger reviews.
• Prepared and processed essential financial documents such as invoices, bills, and financial statements.