Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
BusinessDevelopmentManager
Sinte C. Ferreira

Sinte C. Ferreira

Alhos Vedros-Moita

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Took a Career Break Due to Personal Issues

Currently Unemployed
01.2020 - Current
  • Enrolled in a Project Management Professional Certificate, showcasing self-motivation and a strong sense of personal responsibility.
    Progressing through the program, gaining practical knowledge in project methodologies and tools.
  • Successfully relocated to a new country, demonstrating the ability to learn quickly and adapt to new environments.
    Proven capacity to navigate and thrive in diverse settings.
  • Demonstrated effective teamwork by providing support and guidance in a collaborative setting.
    Contributed to the success of team projects through open communication and cooperation.
  • Skilled at working independently and collaboratively in a team environment.
  • Effectively managed personal commitments alongside ongoing professional development, showcasing strong time management skills.
  • Applied problem-solving skills during the career break to overcome challenges, highlighting resilience and a solution-oriented mindset.
  • Self-motivated, with a strong sense of personal responsibility.

Franchisee of News Cafe Restaurant

Co-owner
07.2017 - 07.2019
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided employees to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Bank Teller and Enquiries

First National Bank Of Namibia
08.2012 - 09.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Cabin Attendant

Air Namibia
06.2005 - 10.2010
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Responded to transportation questions and requests for information from children and parents.

Education

Project Management Professional Certificate

GOOGLE
ONLINE Via Coursera
01.2024

Skills

  • ESG and Sustainability impact rating
  • Teamwork and Collaboration
  • Customer Service Management
  • Financial Software
  • Adaptability
  • Time Management
  • Problem solving
  • Communication skills
  • Proficient in MS tools
  • Customer Needs Assessment

Certification

  • Project Management-Foundations, GOOGLE- 1 Month
  • Project Management- Starting a Successful Project, GOOGLE- 1 Month
  • Project Management-Putting it All Together, GOOGLE- 1 Month

Hobbies

1. Certified Sustainability Impact Rater- Freelance at IMPAAKT (NOV 2022- present)

Timeline

Took a Career Break Due to Personal Issues

Currently Unemployed
01.2020 - Current

Franchisee of News Cafe Restaurant

Co-owner
07.2017 - 07.2019

Bank Teller and Enquiries

First National Bank Of Namibia
08.2012 - 09.2013

Cabin Attendant

Air Namibia
06.2005 - 10.2010

Project Management Professional Certificate

GOOGLE

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Sinte C. Ferreira