Summary
Overview
Work History
Education
Skills
Timeline
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Skyler Wefer

Azeitao,15

Summary

Organized and dependable candidate successful at managing multiple priorities and systems with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals and exceed quotas.

Overview

7
7
years of professional experience

Work History

CSM Renewal Specialist/Account Manager

Google
04.2021 - 12.2023
  • Exceeded productivity targets and sales goals by 850% for one quarter while consistently hitting over 350% for one year.
  • Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Daily use of operating systems such as Salesforce and Google Workspace products.
  • Streamlined the renewal process with improved communication and collaboration across departments.
  • Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.

Inbound Sales Representative

Clearlink Technologies
03.2017 - 02.2021
  • Ranked #1 for customer satisfaction and response times among 20 competing representatives 4 quarters in a row.
  • Resolved average of 500 inquiries per week to consistently meet performance benchmarks. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Group Manager

Eaton Alliance
10.2016 - 03.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various developmental disabilities that we cared for.
  • Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.
  • Trained new team members by relaying information on company procedures, safety requirements and client backgrounds.

Education

EMT - Emergency Medical Technology

Bellingham Technical College
Bellingham, WA
04.2006

Firefighter 1 -

Whatcom County Fire Academy
Bellingham, WA
01.2006

Skills

  • Customer Service
  • Data Entry
  • Contract Administration
  • Proficient in Salesforce
  • Dispute Resolution
  • Account Management

Timeline

CSM Renewal Specialist/Account Manager

Google
04.2021 - 12.2023

Inbound Sales Representative

Clearlink Technologies
03.2017 - 02.2021

Group Manager

Eaton Alliance
10.2016 - 03.2017

EMT - Emergency Medical Technology

Bellingham Technical College

Firefighter 1 -

Whatcom County Fire Academy

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