Soraia Graça

Launched my IT career in 2016 and have since led several international projects in the Telecommunications sector, excelling as Business Analyst and Lead Solution Designer.

My expertise lay in effectively communicating with customers to deeply understand their complex ecosystems, identifying key requirements, and collaborating with both business and technology teams to design solutions that precisely met their needs.

I am always eager to learn, and in 2020 enhanced my proficiency in Business Intelligence and Analytics, with a strong emphasis on Microsoft Cloud technologies. This pursuit of excellence led me to Microsoft in 2022, where I currently thrive as a Big Data Support Engineer. In this role, I am not only dedicated to resolving complex issues for customers but also serve as a trusted advisor, guiding them towards optimal solutions.

In all my career, I have been eagerly dedicated to comprehending the unique needs of each customer, ensuring that I can provide tailored solutions that address their challenges and facilitate their success.

• Invited Professor, ISEG - Lisbon School of Economics & Management, 09/01/22, 07/01/23, 11 months, Lisbon, Portugal, Leading and delivering the Data Lake of Unstructured Data course and co-leading the Data Warehousing course., Providing guidance on the ETL phase of the Data Science Project course.
• Senior Professional, Celfocus, 04/01/21, 01/01/22, 10 months, Netherlands, Business Analyst and Solution Designer for the CMLE 2.0 project., Requirement / impact analysis, HLD & LLD documentation, UAT support for the Enterprise Back-Office Portal / Service Navigator (BOP / SN)., Solution analysis and design to support business and technical requirements related to the provisioning of enterprise products.
• Professional, Celfocus, 04/01/19, 03/01/21, 2 years, Netherlands, Business Analyst and Solution Designer for the Quick Wins & CMLE projects., Requirement / impact analysis, HLD & LLD documentation, UAT support for the Enterprise Back-Office Portal / Service Navigator (BOP / SN)., Solution analysis and design to support business and technical requirements related to the provisioning of the One Net product and other enterprise products.
• Associate Professional, Celfocus, 04/01/18, 03/01/19, 1 year, Romania & Portugal, Business Analyst and Solution Designer for the NOC CIAS project., Responsible for the analysis and design of the Vodafone Cognitive Intelligence & Automation Suite solution, including requirement / impact analysis, HLD documentation, feasibility and UAT support.
• Trainee, Celfocus, 07/01/16, 03/01/18, 1 year 9 months, Ireland, Process Analyst and Designer for the Emerald project., Preparing the business for the standardization and rationalization of the IT stack and Product catalogue., Gathering requirements, discussing, designing, and documenting the new business processes.
• Impact Analyst, Celfocus, 07/01/16, 03/01/18, 1 year 9 months, Ireland, Impact Analyst for the NBP project., Gathering and identifying new business requirements introduced by Government's National Broadband Plan (NBP)., Delivering the impact analysis of the identified requirements.

• Microsoft Certified: Azure Data Engineer Associate
• Microsoft Certified: Azure Database Administrator Associate
• Analyzing and Visualizing Data with Excel and Power BI, Rumos
• Database & Data Intelligence, Rumos
• Professional Scrum Product Owner I (PSPO I)