Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soufienne Belgacem

Lisbon,Portugal

Summary

Ambitious, determined, and passionate. I aspire to join a dynamic team to apply my skills and develop new ones.

Overview

4
4
Languages
7
7
years of professional experience

Work History

Customer Support Representative

Teleperformance (Meta Support)
06.2025 - Current

- Providing customer support for Meta advertising clients.
- Assisting advertisers with campaign setup, troubleshooting, and optimization.
- Resolving technical and account-related advertising issues.
- Ensuring high customer satisfaction and compliance with Meta policies.

Master's Thesis Research

Bragança Polytechnic University
11.2024 - 05.2025

Surfactant Removal from Industrial Effluents by Moringa Seed-Assisted Coagulation and Photo-Fenton Oxidation.

  • Conducted research on sustainable wastewater treatment using natural coagulants (Moringa) and advanced oxidation processes (Photo-Fenton).
  • Prepared and characterized wastewater samples for laboratory analysis.
  • Optimized treatment conditions to improve surfactant removal efficiency.
  • Performed physicochemical analyses of treated and untreated wastewater.
  • Collected, analyzed, and interpreted experimental data using statistical and graphical methods.
  • Prepared a scientific thesis and presented research findings.

Teleoperator

Foundever
05.2024 - 10.2024
  • Provided exceptional customer service in French language for the Airbnb market, handling inquiries, resolving issues, and ensuring customer satisfaction.

Master's Thesis Research

Faculty of Sciences of Gafsa
01.2021 - 12.2021

Theoretical Design of a Novel Organic–Inorganic Hybrid Material Using Density Functional Theory (DFT)

  • Designed and investigated a novel organic–inorganic hybrid material using Density Functional Theory (DFT).
  • Performed computational chemistry calculations to predict structural and electronic properties.
  • Analyzed molecular geometry, electronic structure, and material stability.
  • Contributed to a peer-reviewed scientific publication.

Publication resulting from this research:

  • Design,theoretical study,druggability,pharmacokinetics and properties evolution of a new organo-bromocadmate compound as prospective anticancer agent.

https://doi.org/10.1016/j.molstruc.2022.134439

Summer internship

Tunisian chemical group
06.2019 - 09.2019
  • This internship provided insights in to the professional world and deepened my knowledge.

Education

Master of Science - Chemical Engineering Master

Bragança Polutechnic University
01-2026

Master of Science - Research Master's Degree in Inorganic Chemistry

Faculty of Sciences of Gafsa
01-2021

Bachelor of Science - Chemistry

Faculty of Sciences of Gafsa
01-2019

Skills

  • Data analysis (Excel, Unisim design, MATLAB,)
  • pH and conductivity measurements
  • COD analysis
  • BOD analysis
  • Turbidity measurements
  • Jar test/coagulation-flocculation experiments
  • Advanced oxidation processes (Photo-Fenton)
  • Sample preparation and wastewater analysis
  • Scientific Writing
  • UV-Vis Spectrophotometry

Languages

Arabic
Proficient
C2
English
Advanced
C1
French
Advanced
C1
Portuguese
Elementary
A2

Timeline

Customer Support Representative

Teleperformance (Meta Support)
06.2025 - Current

Master's Thesis Research

Bragança Polytechnic University
11.2024 - 05.2025

Teleoperator

Foundever
05.2024 - 10.2024

Master's Thesis Research

Faculty of Sciences of Gafsa
01.2021 - 12.2021

Summer internship

Tunisian chemical group
06.2019 - 09.2019

Master of Science - Chemical Engineering Master

Bragança Polutechnic University

Master of Science - Research Master's Degree in Inorganic Chemistry

Faculty of Sciences of Gafsa

Bachelor of Science - Chemistry

Faculty of Sciences of Gafsa
Soufienne Belgacem