Sousa Valerio ANA RITA
Setubal Moita
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Housekeeping Assistant
Hotel Hilton Amsterdam Airport
Amsterdam
07.2022 - 08.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Dusted and polished surfaces to achieve attractive shine.
Housekeeping Cleaner
Sodexo
London
11.2016 - 01.2022
- Office's Cleaning:
- Deep cleaned bathrooms with meticulous attention to detail
- Owned smooth turnaround of assigned rooms daily, dusting, vacuuming and cleaning mirrors, toilets, sinks, showers, tubs and marble floors
- Deep cleaned windows, doors and other external areas using surface wipes and pressure washers
- Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff
- Cleaned all aspects of offices, such as chairs, desks, computer screens and tables
- Used dishwashers to clean utensils, cutlery, plates and cups used by office staff
- Vacuumed, swept, mopped and polished floors
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas
- Cleaned and disinfected surfaces using products, maintaining health and hygiene of
- Promptly removed waste and recycling and disinfected area on basis to minimise health and safety risks
- Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use
- Rectified and issues with minimal supervision and notified of problems that required resolution
- Catering
- Meticulously cleaned glasses, cups, plates and cutlery using dishwashers and pressure washers
- Kept cafe clean and hygienic by clearing tables, mopping floors and sanitising table tops when needed
- Deep cleaned tables, removed cups and reset tables after customer use, keeping cafe looking clean and presentable
- Sanitised tables and dining areas thoroughly between customers, maintaining clean, professional cafe appearance
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Domestic Cleaner
London, Alperton
03.2016 - 12.2021
- Provided deep cleaning services for areas in need of additional sanitation
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Cleaned, sanitised and restocked bathrooms every to keep facilities fresh
- Washed and polished glass windows and doors to keep entryways clear and professional
- Environments in buildings by vacuuming, cleaning windows and dusting.
Mobile Cleaner
Pinnacle PSG
London
03.2016 - 09.2018
- Meticulously cleaned windows, wheels, door handles and mirrors using and, ensuring spotless finish
- Vacuumed and shampooed upholstery and carpets using machinery, completing within-minute timeframe
- Maintained clean, tidy environments to minimise health and safety risks
- Vacuumed, swept, mopped and polished floors to create pristine environments
- Removed waste and recycling and disinfected area on basis
- Disinfected surfaces to maintain safe environments
- Reported issues to so that effective resolutions could be immediately put into place
- Cleaned and areas and disposed of debris and trash to keep walkways clear for personnel and visitors.
Coffe Shop, O Moinho
Alhos Vedros
02.2015 - 01.2016
- Completed opening and closing checklists according to set standards
- Greeted over customers daily, answered questions and recommended drinks and pastries
- Protected store assets and facilities by ensuring compliance with company policies and procedures
- Weighed, ground and packed coffee per customer orders
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
- Prepared and served hot and cold beverages, such as coffee, espresso drinks, blended coffees and teas
- Organised seating areas to maximise capacity
- Ordered, received and stocked supplies and retail products.
Cashier Specialist
BP Moita
01.2011 - 07.2015
- Moita
- Assessed customer needs, anticipating and responding appropriately to queries
- Maintained neat and clean shop floor and storage areas
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Reconciled cash drawer at start and end of shift
- Tallied cash at end of each shift, actioning and reporting discrepancies according to company policies
- Helped customers find specific products, answering questions and offering product-related expertise
- Processed payments, issued receipts and handled returns whilst keeping till in balance
- Drove sales and add-on purchases through strategic upselling and cross-selling
- Verified customer identification for alcohol or tobacco purchases in line with Challenge 25 policy
- Carried bags and loaded goods into vehicles to help customers in need of additional assistance
- Removed waste and recycling and disinfected area on basis
- Completed daily custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
- Investigated and corrected mechanical problems with machinery.
Shop Assistant
Staples
08.2007 - 01.2011
- Montijo
- Assisted customers with queries relating to wide selection of products and services
- Reconciled cash drawer at start and end of shift
- Used proper packing techniques to minimise overuse of bags whilst preventing damage to customer items
- Efficiently operated cash machine at supermarket checkout to serve average of customers daily
- Maintained clean, tidy and organised checkout areas
- Informed customers of returns policy whilst processing credit card payments and cash transactions
- Tallied cash at end of each shift, actioning and reporting discrepancies according to company policies
- Processed payments, issued receipts and handled returns whilst keeping till in balance
- Carried bags and loaded goods into vehicles to help customers in need of additional assistance
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Maintained high productivity by efficiently processing cash, credit and debit payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maintained neat and clean shop floor and storage areas
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Education
2007
LANGUAGE Portuguese Ingles
Skills
- Building maintenance
- Interior and exterior cleaning
- Vacuuming and sweeping
- Chemicals handling
- Cleaning bathrooms
- Window cleaning
- Ordering cleaning supplies
- Folding clean laundry
- Dusting furniture
- Restroom detailing
- Cleaning product professional
- Replenishing amenities
- Clear communicator
- Arranging towels
- Proficiency in cleaning techniques
- Deep cleaning skills
- Clearing used linens
Certification
Coursework in Microsft Oficce Coursework Firefighter 2010
Timeline
Housekeeping Assistant - Hotel Hilton Amsterdam Airport
07.2022 - 08.2022
Housekeeping Cleaner - Sodexo
11.2016 - 01.2022
Domestic Cleaner -
03.2016 - 12.2021
Mobile Cleaner - Pinnacle PSG
03.2016 - 09.2018
- Coffe Shop, O Moinho
02.2015 - 01.2016
Cashier Specialist - BP Moita
01.2011 - 07.2015
Shop Assistant - Staples
08.2007 - 01.2011
Escola Profissional Bento Jesus Caraca, Ano Informatica Gestao - ,