Srijana Neupane
lisboa
Resumo do currículo
Hardworking and experienced Receptionist with several years of experience serving as a supportive and integral employee in high volume client settings. Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administrative duties. Committed to helping companies reach success by providing them with superior administrative and receptionist services. Eager to join a new team of people, and assist them as a dedicated and passionate Receptionist.
Visão geral
14
14
years of professional experience
14
14
years of post-secondary education
Experiência profissional
Customer service representative
soares and companies lda
lisbon , portugal
2024.06 - 2026.01
- Handling Customer Inquiries
- Resolving Complaints and Issues
- Processing Orders and Transactions
- Providing Product/Service Support
- Meeting Performance Targets
Senior Supervisor
R2 Jasmim Lda
Lisbon
2021.09 - 2023.04
- Managing the aggregate sales of the products
- Apply positive suggestive sales
- Satisfying the clients and appreciating their reviews about the services
- Holding and checking the account details and record the system
- Explaining the service to the clients
- Resolving customers queries and complaints
Assistant Manager
East Mamboo Restaurant
Lisboa
2019.08 - 2020.03
- Ensure the proper greets to the customers
- Apply Positive Suggestive Sales for the company
- Checking Accounts and database in the system
- Prioritize Customer Satisfaction
- Managing the coordination between staffs
Receptionist
Radisson Blu Hotel
Copenhagen
2018.03 - 2019.12
- Able to deal with difficult clients and Customers
- Self Motivated and Confident enough to deal with the harsh situations
- Well Organized and Efficient
- Advanced Communication Skills
Assistant Manager
Green Design Solution
Kathmandu
2014.03 - 2017.12
- Handling Customers Concern and Disputes
- Direct Assistance And Reporting To manager
- Dealing Wisely With Clients
- Managing Payroll And Personal Database
- Dealing Wisely With Clients
Bank Teller
NMB Bank
Kathmandu
2012.02 - 2013.07
- Processing deposits and withdrawals.
- Introducing new members to the banking platform and software.
- Performing regulator account maintenance.
- Opening and closing accounts as required for members.
- Dealing with customer inquiries.
- Performing general administration tasks.
Formação académica
Bachelor Degree In Business Management -
Tribhuvan University
Kathmandu 2013.07 - 2015.06
Higher Secondary Education Board -
Oxford College
Butwal 2010.07 - 2011.06
School Leaving Certificate -
Siddhi Boarding School
Butwal 1998.07 - 2008.06
Graduate In Business Management -
Copenhagen Business School
Copenhagen 2018.02 - 2019.02
Competências
- Teamwork
- Problem Solving
- Critical thinking and problem solving
- Computer Skills
- Creativity
- Customer Service
- Communication
- Leadership Skills
- Effective Time Management
- Adaptability
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
LANGUAGES
English
Portuguese
Danish
Hindi
Interesses
- Reading Books
- Listening Music
- Travelling
- Painting
- Cooking Food
- Photography
Cronologia
Customer service representative
soares and companies lda
2024.06 - 2026.01
Senior Supervisor
R2 Jasmim Lda
2021.09 - 2023.04
Assistant Manager
East Mamboo Restaurant
2019.08 - 2020.03
Receptionist
Radisson Blu Hotel
2018.03 - 2019.12
Graduate In Business Management -
Copenhagen Business School
2018.02 - 2019.02
Assistant Manager
Green Design Solution
2014.03 - 2017.12
Bachelor Degree In Business Management -
Tribhuvan University
2013.07 - 2015.06
Bank Teller
NMB Bank
2012.02 - 2013.07
Higher Secondary Education Board -
Oxford College
2010.07 - 2011.06
School Leaving Certificate -
Siddhi Boarding School
1998.07 - 2008.06