Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Schembri

Porto

Overview

11
11
years of professional experience

Work History

Team Lead Senior Associate

FinTrU
01.2024 - Current
  • I have worked with clients such as the Royal Bank of Canada and Goldman Sachs, specifically in KYC related projects due to my previous SME position.
  • In my role I have been acting VP and thus have daily calls with the client to provide updates on the teams' progress as well as weekly meetings wit the SVP and ED to ensure that we are on the same page with regards to the direction of the team.
  • Overseeing the strategic planning of projects and implementing plans within my team. This not only entails making sure I understand the client needs/wants but also that I portray a realistic burndown of what the team is capable of committing to and completing with high quality. Following this, I ensure what we committed to is delivered and deadlines are met.
  • Making sure that quality and productivity standards are kept high throughout the entire project by creating and implementing KPIs and holding 121s with my team. I also hold daily huddles and expect my team to tell me their daily work load thus ensuring each person is taking responsibility of their work and has a plan for the day.
  • I manage a team of 20+ people in their daily roles of makers and checkers. It is highly important to me that my team feel comfortable talking to me and they are given every opportunity to perform at their best.
  • I frequently make trips to Northern Ireland to meet up with some members of my team and ensure their needs are met. It also depends on business needs but I have also organised trips to Poland and Salt Lake City to facilitate the client/business relationship
  • I am also part of committees in FinTrU such as the Porto Leads group where we managers and higher meet up once a month to discuss the business and address any issues which have come up.
  • I am also in the mentorship program where I have been mentoring a budding manager int he company and have helped shape succession planning by providing talks on management and the expectations of the role.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and FinTrU.

Subject Matter Expert With the Corporate Onboardin

Revolut
05.2021 - 12.2023
  • I was the point of contact for the sales team when it comes to onboarding companies to Revolut and providing advice as to what documents are needed and what information should be collected such as KYC/KYB etc.
  • As the SME I was the point of contact for my team when it comes to inquiries on internal procedures and information on companies in general.
  • I provided information on company structures and what documentation is needed in order to onboard specific companies such as trading, holding, fund, trusts etc.
  • I provided advice as to what type of kyc is acceptable or required depending on the jurisdiction of the applicant entity and the shareholders/directors involved.
  • I raised companies for exceptional approval when I believed a company should be considered regardless whether they meet the normal requirements.
  • I provided training and ongoing help for new joiners in the team on a daily basis for example through shadowing sessions and regular 1 to 1s.
  • I headed a weekly meeting where the sales department can join and ask any questions in relation to onboarding or raise cases to be reviewed then and there. It is a good experience for the sales department as they see common queries their peers have and see the way a COS agent works a case.
  • I reviewed cases and determine whether commission should be awarded to the persons handling them depending on sales activity and the quality of information provided to the client.
  • Point of contact with kyb team in order to onboard corporate clients.
  • I vetted documentation provided and determined whether they were acceptable or whether they needed to be signed by a specific person for example notaries, lawyers etc.
  • I also completed a rotation (which lasted aprox. 2 months) where I was "on loan" to the KYB department assisting them with their queue.

Supervisor of the Corporate Onboarding Team

International Corporate Centre - Bank Of Valletta
05.2017 - 03.2021
  • Assisting High Net Worth clients over the phone as well as through face-to-face meetings and emails.
  • Handling low, medium and high risk applications
  • Ensuring all corporate and personal documentation (Due Diligence/KYC) provided by clients is in regulation with AML and FIAU Procedures
  • Providing a write up indicating whether I believe a client should be accepted by the bank or not to the relevant department together with evidence of my decision.
  • Vetting Bank forms. Ensuring all fields are filled out accordingly with the correct information in a timely manner.
  • Making use of Microsoft Products such as Excel and Word.
  • Keeping in contact with Corporate Service Providers regularly
  • Constant communication with International Banks.
  • Providing clients with the necessary feedback within a specific timeframe.
  • Handling customer queries on a daily basis both through emails as well as phone calls.
  • Providing monthly statistics to my superiors
  • Performing the required checks with regards to PEPs, money laundering and funding of terrorism.

Shop Manager

Studio Moda Group
11.2014 - 05.2017
  • Training of new employees
  • Making sure the shop was in the best condition and everything was in order
  • Leading the sales staff and guiding them accordingly
  • Opening and closing the shop(s)
  • Cash duties
  • Dealing with customer queries and requests
  • Dealing with suppliers and handling invoices
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

Education

Bachelors With Honors - European Studies And Communication Studies

University of Malta
Malta
10-2016

Diploma - Compliance in Financial Services And MLRO Training

Lead Training Services
Malta
02-2019

Diploma - Prevention of AML And Funding of Terrorism Program

Bank of Valletta
Malta
12-2019

Skills

  • Attention to detail and organisation skills
  • Coaching and mentoring future potential managers
  • Performance monitoring and improvement through continuous review of KPIs
  • Employee evaluation
  • Regulatory compliance

Languages

English
Bilingual or Proficient (C2)
Maltese
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Portuguese
Beginner (A1)
Spanish
Beginner (A1)

Timeline

Team Lead Senior Associate

FinTrU
01.2024 - Current

Subject Matter Expert With the Corporate Onboardin

Revolut
05.2021 - 12.2023

Supervisor of the Corporate Onboarding Team

International Corporate Centre - Bank Of Valletta
05.2017 - 03.2021

Shop Manager

Studio Moda Group
11.2014 - 05.2017

Bachelors With Honors - European Studies And Communication Studies

University of Malta

Diploma - Compliance in Financial Services And MLRO Training

Lead Training Services

Diploma - Prevention of AML And Funding of Terrorism Program

Bank of Valletta

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