Summary
Overview
Work History
Skills
Timeline
Generic

STEVE Dos Santos

Pueblonuevo

Summary

Top performing, outcome-driven, and accomplished aviation business leader with the ability to balance strategic decisions and financial discipline with a hands-on approach to leadership - resulting in strong ROI, employee, customer, and stakeholder satisfaction. Strategic leader, engaging communicator, and exceptional developer of highly effective program acquisition strategies, with extensive experience in bringing transformation change, organizational planning, business management, setting short and long-term goals, building business capability, budget management, P&L management, and people management. Innovative thinker, who understands business beyond the numbers, and possesses instinctive ability to drive operational excellence, surpass sales goals, and develop strategic partnerships. Verifiable success in consistently exceeding revenue objectives and increasing EBIDTA margin. Work in a highly matrixed environment with often very conflicting deadlines. Proven skills to conceptualize and develop key growth sales strategies, techniques, and action plans. Immense ability to motivate, inspire, drive, coach, train, and lead a large size team effectively. Effective communicator at all levels in the organization, with strong oral, written, and public speaking skills. Proven ability to build positive work relationships with C-suite executives, employees, customers, vendors, contractors, authorities, and various other internal and external stakeholders.

Overview

31
31
years of professional experience

Work History

Chief operation Officer / Board Member

TAAG Airlines Angola
- 09.2023
  • Provide leadership in project development ,planning and operational effectiveness

Chief Operations Officer

Caribbean Airlines
Trinidad & Tobago
09.2019 - 09.2021
  • Provide leadership in project development, planning, and operational effectiveness.
  • Generated detailed reports on progress towards meeting operational goals for review by senior management team.
  • Served as an escalation point for customers who had unresolved issues or complaints about products or services provided by the organization.
  • Conducted regular reviews with employees at all levels of the organization in order to ensure alignment with overall strategy.
  • Created policies and procedures that improved customer service levels while reducing costs.
  • Evaluated existing operations systems to identify opportunities for improvement or streamlining.
  • Coordinated cross-functional teams across departments on projects related to process improvements or cost savings initiatives.
  • Collaborated with senior management team on strategic planning initiatives related to long-term growth of the organization.
  • Negotiated contracts with vendors to ensure best pricing while maintaining quality standards.
  • Developed performance metrics for measuring success of operations activities.
  • Reviewed customer feedback reports to identify areas where additional training or resources were needed.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Developed highly effective working relationships with other departments by being positive and constructive leader.
  • Prepared financial reports, including budgeting, profit and loss and legal analysis.
  • Coordinated major project initiatives from planning through to execution, ensuring timely completion.

Managing Director, Spain (8 Entity)

Aviapartner, Spain
01.2015 - 01.2019
  • Optimize operations, reduce соѕtѕ, and improve ѕеrviсе quality while strengthening organization-wide business operations.

General Manager Ground Operations

Fiji Airways
01.2014 - 01.2015
  • Devised and short and long-term business strategy for the organization and ensured flawless execution of the same.

Regional General Manager Operations (France, Portugal, and London Gatwick)

Easyjet
01.2008 - 01.2014
  • Drove operational excellence; led and executed business process improvement initiatives that provided greater consistency and standardizations across regional operations.

Station Manager

Flybaboo, Valencia
01.2007 - 01.2008

Airport Representative (Swiss Air)

Ground Star Ltd, London Heathrow
01.2006 - 01.2007

Airport Duty Manager

Iberia LAE, Geneva, Switzerland
01.2001 - 01.2006

Operations Agent / Swissport (Adecco Temp Agency), Geneva

Customer Ground Services S.A., Geneva
01.2000 - 01.2001

Label Manager

Faîtes LA Fête', Villeneuve, Switzerland
01.1998 - 01.1999

Agency Manager & Commercial Manager (Owner)

Trask Travel Ltd., Martigny, Aigle, Geneva, Switzerland
01.1993 - 01.1995

Ticket Inspector

Apprenticeship for the CFF (Swiss Federal Railways), Lausanne, Switzerland
01.1991 - 01.1992

Skills

  • Strategic leader
  • Engaging communicator
  • Program acquisition strategies
  • Organizational planning
  • Business management
  • Setting short and long-term goals
  • Building business capability
  • Budget management
  • P&L management
  • People management
  • Operational excellence
  • Sales goals
  • Strategic partnerships
  • Revenue objectives
  • EBIDTA margin
  • Growth sales strategies
  • Motivating and inspiring teams
  • Coaching and training
  • Effective communication
  • Positive work relationships
  • Safety management
  • Vendor management
  • Stakeholder management
  • Change management
  • ROI optimization & impact analysis
  • Tech innovation & integration
  • Business development
  • Operations management
  • Compliance management
  • Policy development & enforcement
  • Emergency Response Coordination
  • Investigation Management
  • Reporting and documentation

Timeline

Chief Operations Officer

Caribbean Airlines
09.2019 - 09.2021

Managing Director, Spain (8 Entity)

Aviapartner, Spain
01.2015 - 01.2019

General Manager Ground Operations

Fiji Airways
01.2014 - 01.2015

Regional General Manager Operations (France, Portugal, and London Gatwick)

Easyjet
01.2008 - 01.2014

Station Manager

Flybaboo, Valencia
01.2007 - 01.2008

Airport Representative (Swiss Air)

Ground Star Ltd, London Heathrow
01.2006 - 01.2007

Airport Duty Manager

Iberia LAE, Geneva, Switzerland
01.2001 - 01.2006

Operations Agent / Swissport (Adecco Temp Agency), Geneva

Customer Ground Services S.A., Geneva
01.2000 - 01.2001

Label Manager

Faîtes LA Fête', Villeneuve, Switzerland
01.1998 - 01.1999

Agency Manager & Commercial Manager (Owner)

Trask Travel Ltd., Martigny, Aigle, Geneva, Switzerland
01.1993 - 01.1995

Ticket Inspector

Apprenticeship for the CFF (Swiss Federal Railways), Lausanne, Switzerland
01.1991 - 01.1992

Chief operation Officer / Board Member

TAAG Airlines Angola
- 09.2023
STEVE Dos Santos