Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stéffany Cirilo

Montijo

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Always greeting Residents and Prospects with a smile and respect. Trilingual I'm fluent on English, Portuguese and Spanish. Expert user of Yardi and CRM.

Overview

4
4
years of professional experience

Work History

Leasing Professional

Picerne Real Estate Group
06.2022 - 07.2023
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Greeted clients, showed apartments, and prepared leases.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Performed background checks.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • I have experience with Delinquency, Collection and R&L (move out statement).
  • Social Media and Community events.

Account Manager

GulfStream Pool Service LLC
03.2019 - 06.2022
    • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
    • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
    • Facilitated client satisfaction and renewed customer relations to drive growth.
    • Monitored and analyzed customer feedback to identify opportunities for improvement.
    • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
    • Quoted prices, credit terms and other bid specifications.
    • Quickbooks.

Education

High School Diploma -

South Fort Myers High School
Fort Myers, FL
06.2020

Skills

  • Team Player
  • Trilingual (English, Portuguese and Spanish)
  • Telephone Inquiry Management
  • Accurate Property Valuation
  • Social Perception
  • Fair Housing Compliance
  • Professional Relationships
  • Coordinate Documents
  • Application Processing
  • Yardi and CRM
  • Lease File Audits

Languages

Portuguese
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)

Timeline

Leasing Professional

Picerne Real Estate Group
06.2022 - 07.2023

Account Manager

GulfStream Pool Service LLC
03.2019 - 06.2022

High School Diploma -

South Fort Myers High School

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Stéffany Cirilo