Susana Coelho

Financial Management:

• Developed annual budgets in collaboration with all team and CEO
• Encourage team to look for creative solutions to increase association's income
• Hiring talent - Recruitment of one new sales manager represented an increase from 30 to 200 member companies in less than 1 year.
• Suggesting addition of other forms of payment to online store besides bank transfer, represented increase of more than 300% in sales in just two months.
• Actively searched, prepared and managed applications for national and European funds to finance association's projects
• Used excel to control employee payroll and benefits and sales control.
• Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
• Led financial planning and analysis by managing and creating files and procedures to provide important data to support to board and give them insight for strategic planning.

Human Resources:

• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Fostered positive work environment through comprehensive employee relations program.
• Structured compensation and benefits according to market conditions and budget demands.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Liaised between multiple business divisions to improve communications.

• Developed complete business plans and operational strategies for new and existing business.
• Helped entrepreneurs refine their ideas and create business plans and development strategies
• Conducted research to identify funding and sources of support for entrepreneurs.
• Developed tools and systems to support entrepreneurs at every stage of their development.
• Facilitated and manage communication between entrepreneurs and their business partners.
• Supported training and education of entrepreneurs.
• Helped entrepreneurs find potential partners and customers.
• Facilitated and manage communication between entrepreneurs and their business partners.
• Supported training and education of entrepreneurs.
• Identified and exploited partnership and growth opportunities for business
• Analyzed data and trends to improve business performance.

• Input financial data and produced reports using phc software
• Reported financial data and updated financial records in ledgers and journals.
• Managed office inventory and ordered new supplies when items were running low.
• Pitched in to assist with special projects and additional tasks.

• Maintained positive relationships with 200 students, teachers, other staff administration and students parents
• Searched for resources and tools to develop interesting project
• Partnered with parents and guardians to promote children success in school environment.
• Collaborated with teachers and other school personnel to create individualized activities plans for children with special needs.
• Facilitated classroom discussions to emphasize bullying prevention
• Searched for resources and tools to develop interesting project
• Directed hiring and onboarding programs for new employees.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize project success.
• Established team priorities, maintained schedules and monitored performance.
• Managed the team of social workers, therapists, and other professionals evolved in the project, to ensure that children and young people received the services they needed
• Interviewed families, or groups to assess situations, limitations and issues and implement services to address needs.
• Helped children and young people to develop new coping mechanisms and techniques to drive behavior modification.
• Formulated plans and strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Documented client progress and activities in accordance with agency policies and procedures.
• Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
• Complied with established internal controls and policies.

• Consulted with customers to determine objectives and requirements for events.
• Brainstormed and implemented creative event concepts and themes.
• Performed event coordination for larger parties and gathering and national and nternational Business Events.
• Coordinated schedules and timelines for events.
• Established working relationships with clients by organizing various events.
• Conferred with event staff at event site to coordinate details.
• Performed face-to-face meetings to finalize contract for services and event details.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Reviewed event bills to confirm accuracy and approve payment.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Hired, trained and supervised volunteers and support staff required for events.
• Developed creative themes for events and created related activities to engage attendees.
• Developed and distributed event surveys to gather feedback and assess event success.
• Developed post-event reports to determine effectiveness of each event.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.