Sybel Souza

Delivering strategic and operational HR support across Europe and Central Asia (50 countries), collaborating with senior stakeholders and managers on employee relations, performance management, workforce planning, organisational change, talent development, and HR policy, aligning people strategies with business priorities. Managing complex HR matters with sound judgement, enabling managers to build effective, inclusive, high-performing teams.

Contributing to regional HR initiatives and process improvements, ensuring consistent delivery of people-focused solutions in a diverse and changing environment.

Supported the Project Manager in coordinating day-to-day project activities, assisting with planning, organisation, stakeholder communication, and administrative coordination to ensure projects progressed smoothly and efficiently.

Led a team of up to 18 employees in a fast-paced start-up environment, managing project delivery, operations, human resources, and multiple competing priorities. Coordinated timelines, stakeholders, and team activities while ensuring business continuity and effective project delivery. Demonstrated strong adaptability, problem-solving, decision-making, and people-management skills in a rapidly changing environment.

Led the Learning & Development department while overseeing key Human Resources responsibilities, supporting employee development, performance, engagement, and day-to-day people operations. Managed training programmes, identified development needs, and worked closely with teams and management to strengthen employee capability and organisational performance. Provided HR leadership in a fast-paced hospitality environment, balancing people priorities with operational business needs.

Delivered engaging lessons and supported students in developing their academic and practical skills. Facilitated classroom activities, provided guidance and feedback, and supported students in applying theoretical knowledge to real-world hospitality scenarios. Developed strong communication, presentation, mentoring, and interpersonal skills while working with diverse groups of learners.

Supported the planning and delivery of training programmes, coordinating learning activities and assisting with employee development initiatives. Worked closely with teams and management to identify training needs, facilitate learning sessions, and support the development of employee skills and performance. Built strong facilitation, communication, coordination, and people-development skills in a fast-paced hospitality environment.

• Overseeing the operations of a 25-cover restaurant and kitchen which was taken on lease.

• Running the operations of the Coffee shop and Banquet operations under the leadership of the Asst. F&B Manager.

• Designing, preparing, and developing courses, modules, and teaching materials.
• Deliver the teaching on the subject and assess students' coursework.

• Coordinated operations of 45-cover specialty restaurant and kitchen while conducting staff training to ensure service quality.