Szandra Hanania
Lisbon
Summary
7+ years experience in Sales environments, with a passion for Quality Control and Customer Relations.
Overview
8
8
years of professional experience
Work History
Digital Marketing Account Manager
Genpact
Portugal
03.2024 - Current
- Developed comprehensive marketing campaigns for clients, resulting in increased brand visibility and customer engagement.
- Optimized clients'' online presence through expert management of TikTok Ad Campaigns and content strategy development.
- Assessed performance metrics regularly, adjusting campaign tactics as needed to maximize ROI for clients.
Quality Assurance Manager
Teleperformace
Portugal
12.2022 - 03.2024
- Updated and implemented quality control standards, methods and procedures to meet compliance requirements.
- Lead over 15+ staff members.
Assistant Quality Assurance Manager
Teleperformance
Meta Sales and Commerce programs
05.2022 - 12.2022
- Provided updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Quality Analyst | Sales & Customer Support
Teleperformance
06.2017 - 05.2022
- Compiled and distributed feedback to team leaders and managers to improve service time and quality while increasing productivity and revenue.
Social Media Marketing Expert
Teleperformance
06.2016 - 07.2017
Skills
- Client relations
- SOP Development
- Effective Communication
- B2B Sales
- Meta and TikTok Advertising
- BPO
Languages
Arabic, Hungarian
Native language
English
Proficient
C2
Timeline
Digital Marketing Account Manager
Genpact
03.2024 - Current
Quality Assurance Manager
Teleperformace
12.2022 - 03.2024
Assistant Quality Assurance Manager
Teleperformance
05.2022 - 12.2022
Quality Analyst | Sales & Customer Support
Teleperformance
06.2017 - 05.2022
Social Media Marketing Expert
Teleperformance
06.2016 - 07.2017