Summary
Overview
Work History
Skills
Languages
Timeline
Generic
Szandra Hanania

Szandra Hanania

Lisbon

Summary

7+ years experience in Sales environments, with a passion for Quality Control and Customer Relations.

Overview

8
8
years of professional experience

Work History

Digital Marketing Account Manager

Genpact
Portugal
03.2024 - Current
  • Developed comprehensive marketing campaigns for clients, resulting in increased brand visibility and customer engagement.
  • Optimized clients'' online presence through expert management of TikTok Ad Campaigns and content strategy development.
  • Assessed performance metrics regularly, adjusting campaign tactics as needed to maximize ROI for clients.

Quality Assurance Manager

Teleperformace
Portugal
12.2022 - 03.2024
  • Updated and implemented quality control standards, methods and procedures to meet compliance requirements.
  • Lead over 15+ staff members.

Assistant Quality Assurance Manager

Teleperformance
Meta Sales and Commerce programs
05.2022 - 12.2022
  • Provided updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Quality Analyst | Sales & Customer Support

Teleperformance
06.2017 - 05.2022
  • Compiled and distributed feedback to team leaders and managers to improve service time and quality while increasing productivity and revenue.

Social Media Marketing Expert

Teleperformance
06.2016 - 07.2017

Skills

  • Client relations
  • SOP Development
  • Effective Communication
  • B2B Sales
  • Meta and TikTok Advertising
  • BPO

Languages

Arabic, Hungarian
Native language
English
Proficient
C2

Timeline

Digital Marketing Account Manager

Genpact
03.2024 - Current

Quality Assurance Manager

Teleperformace
12.2022 - 03.2024

Assistant Quality Assurance Manager

Teleperformance
05.2022 - 12.2022

Quality Analyst | Sales & Customer Support

Teleperformance
06.2017 - 05.2022

Social Media Marketing Expert

Teleperformance
06.2016 - 07.2017
Szandra Hanania