Tamalika Chakraborty
Amadora
Summary
With a diverse background in resolving real-time issues for B2B customers in a large multinational company and educating and training students, I have made valuable contributions across multiple fields and roles throughout my professional journey. Eager to establish myself as a highly accomplished professional, I am seeking to join your esteemed organization and leverage my wealth of knowledge.
Overview
11
11
years of professional experience
Work History
Trainer Coordinator
EDPRO ASSOCIATION
08.2023 - Current
- Recruiting Students as per Language awarness.
- Reporting performances and analysis to the relevant government authorities.
- Improved trainee performance with regular evaluations and constructive feedback.
- Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
Freelance Teacher
02.2020 - Current
- Planned inspiring extracurricular activities for well-rounded student socialization and development
- Reported on students' progress and attitude to learning at parent-teacher meetings
- Making lesson plans & TLM for daily activities to perform with students
- Established clear learning outcomes and targets for different abilities
- Implemented behavior management strategies for optimized learning environment
Lecturer of Autism Spectrum Disorder
Ashtavakra Institute of Rehabilitation Sciences & Research
08.2018 - 08.2019
- Scheduling and maintaining of classes for B.Ed
- & D.Ed
- For Autism Department
- Maintaining the data for financial admission process
- Admin works like Enrolment for students for IP university examination
- Following up with NIEPMD for result and data analysis of students
- Record maintaining for internship and placements of diploma students
- Organizing national conferences and workshops as a convenor
Senior Practitioner
IBM India Pvt Ltd
07.2014 - 09.2016
- Assisting the customer to gather required access (any sort of Server/Folder/Hardware/Software/Building Request) which are required for their job role
- Interacting with customer (via call, email, chat) as to understand their requirement of access and guiding them with correct process to fulfill their requirement
- Working on Aging Report from the ticketing tool which tracks the activity and efforts of the team
- Following up with provisioning teams to resolve the tickets on time for smooth process enhancement
- Consistently received Manager's Choice Award in IBM
- Consistently receive feedback and appreciations from Clients
Education
B.Ed. - Spl, Autism Spectrum Disorder
Ashtavakra Institute of Rehabilitation Science and Research
Bachelor of Arts - Applied Psychology Hons
Delhi University
Skills
- Excel proficiency
- Creative problem solving
- Team management
- Problem solver
- Results oriented
- Program implementation
Accomplishments
- Consistently received Manager's Choice Award in IBM.
- Consistently receive feedback and appreciations from Clients.
Technical Tools Knowledge
- MS Office (Word, Excel, PowerPoint, Outlook etc.)
- Ticketing Tool: Assyst, Service Now, Remedy
Personal Information
- An avid reader with a strong passion for books across various genres, which has significantly contributed to my knowledge and critical thinking skills. Regularly reading books enhances my creativity, improves my communication abilities
Additional preferences
Proficient in learning new languages, adapting to diverse cultures, and navigating life in different countries. Gained valuable cross-cultural communication skills and an enhanced global perspective through immersive experiences. This ability to quickly adapt to new environments and languages has strengthened my problem-solving, interpersonal, and organizational skills, making me well-equipped to thrive in multicultural and international settings.
Timeline
Trainer Coordinator
EDPRO ASSOCIATION
08.2023 - Current
Freelance Teacher
02.2020 - Current
Lecturer of Autism Spectrum Disorder
Ashtavakra Institute of Rehabilitation Sciences & Research
08.2018 - 08.2019
Senior Practitioner
IBM India Pvt Ltd
07.2014 - 09.2016
Bachelor of Arts - Applied Psychology Hons
Delhi University
B.Ed. - Spl, Autism Spectrum Disorder
Ashtavakra Institute of Rehabilitation Science and Research
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