TATIANA MELNIC

Drove the renewal process for Cisco services and software solutions, ensuring timely follow-ups.
Built strong relationships with partners, effectively communicating the value of service contracts.
Collaborated with cross-functional teams to prepare renewal offers, achieving increased customer satisfaction.
Contributed to team growth by consistently meeting and exceeding renewal targets.

Converted inbound calls and online leads into rental car agreements, significantly driving revenue growth.
Created tailored sales quotes, enhancing customer engagement and satisfaction.
Collaborated with team members to streamline processes, improving overall efficiency.

Provided expert technical support for iOS, macOS, WatchOS,HomePodOS, tvOS, iTunes, iCloud, and AppleID,

managing and resolving critical software and hardware issues from case creation to closure.

Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.

Perform specific back-office activities (client data transfer, orders placing, invoices registration, offers fulfillment, contracts activation and prolongation, change of ownership and tariffs.

Accurately handle and process data in the provided electronic systems.
Keep up to date with all modifications of the procedures and using them in day-to-day work.

Contribute efficiently to the working process optimization and continuous improvement.