- Travel
- Music
- Hikes in the nature
- Reading
Telma Caires
Resumo do currículo
Dynamic and detail-oriented Operations professional with extensive experience supporting senior leadership and managing strategic initiatives in the travel and hospitality industry. Proven expertise in enhancing product offerings, securing partnerships, and resolving quality issues with external vendors to drive operational excellence. Skilled in process development, team collaboration, and maintaining efficient communication across departments. Adept at supporting product launches, ensuring top-tier service delivery, and providing comprehensive support to Trip Leaders and partners to achieve organizational goals. Strong background in reporting, budgeting, and training to ensure high-quality performance across operations
Visão geral
32
32
years of professional experience
Experiência profissional
Operations Manager
Grand Circle Travel
1994.01 - 2026.02
- Provided direct support to Iberia's Vice President to meet KPI regional Excellence goals
- Collaborated with the VP to design and launch new travel itineraries in Portugal, Spain, Cabo Verde, and West Africa.
- Oversee the planning, coordination, and execution of small-ship cruise itineraries and operational logistics (Coastlines of Portugal, Spain & Morocco, Cruise Madeira to the Canary Islands & West Africa, Cape Verde Islands, Senegal & The Gambia
- Led on-site support for the launch of the new itinerary in West Africa, overseeing quality control, supplier coordination, and service standards
- Drove initiatives to enhance the excellence of land and small ship products by supporting new product development, implementing strategic enhancements and cost changes, and assisting the VP with pricing and product planning
- Identified and secured strategic partnerships through contract negotiations while maintaining flat costs in alignment with financial plans and pricing assumptions
- Resolved quality issues with partners to uphold strong relationships.
- Supported ground reviews for vendor and program quality, while driving new product dry runs and launch plans.
- Develop and implement structured processes within the Operations team by monitoring and reviewing performance, strengthening team organization, and supporting strategic improvements to maximize productivity
- Facilitated communication between departments to enhance collaboration and achieve operational objectives
Operations Coordinator
Grand Circle Travel
2013.02 - 2018.05
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace
- Booked and reconfirmed services with partners (hotels, restaurants, local guides, coach companies, etc.) while sending monthly status update reports to keep them informed.
- Created and delivered necessary reports to Trip Leaders, ensuring effective communication of all relevant information or changes to both Trip Leaders and suppliers
- 24/7 support to Trip Leaders on the road
- Reviewed all Group and Guide travel expenses, collecting and filing all end of trip documents
- Operational support to Program Service Managers in hiring new Trip Leaders/training/kick off meetings
Senior Travel Consultant
Entremares
2009.04 - 2011.12
- Developed travel itineraries for clients based on budgets and client needs
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately
- Offered exemplary service to new and existing clients, helping to build lasting relationships, and secure new travel assignments
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends
- Resolved client inquiries by crafting effective solutions
- Oversaw bookings using Amadeus
Real Estate Consultant
Luxury Real Estate
2007.03 - 2009.11
- Developed and maintained strong relationships with property developers, investors, and estate agents
- Facilitated successful property viewings, highlighting key features and benefits to prospective buyers
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales
Operations Coordinator
Grand Circle Travel
2000.02 - 2006.04
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace
- Booked and reconfirmed services with partners (hotels, restaurants, local guides, coach companies, etc.) while sending monthly status update reports to keep them informed.
- Created and delivered necessary reports to Trip Leaders, ensuring effective communication of all relevant information or changes to both Trip Leaders and suppliers.
- 24/7 support to Trip Leaders on the road
- Reviewed all Group and Guide travel expenses, collecting and filing all end of trip documents
- Operational support to Program Service Managers in hiring new Trip Leaders/training/kick off meetings
Travel Consultant
Creative Travel
1995.03 - 1999.12
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel
- Developed travel itineraries for clients based on budgets and client needs
Formação académica
Bachelor - Tourism
Instituto Superior de Linguas e Administraçao
LisbonCompetências
- Microsoft Office
- Strong written and verbal communication skills
- Strong analytical and creative problem-solving skills
- Ability to engage with and manage relationships with internal and external stakeholders
- Detail-Oriented
- Ability to prioritize tasks and meet deadlines effectively
- Strong ability to work in diverse team environments and cross-functional teams
- Comfortable with fast-paced environments and handling change
Interesses
Cronologia
Operations Coordinator
Grand Circle Travel
2013.02 - 2018.05
Senior Travel Consultant
Entremares
2009.04 - 2011.12
Real Estate Consultant
Luxury Real Estate
2007.03 - 2009.11
Operations Coordinator
Grand Circle Travel
2000.02 - 2006.04
Travel Consultant
Creative Travel
1995.03 - 1999.12
Operations Manager
Grand Circle Travel
1994.01 - 2026.02
Bachelor - Tourism
Instituto Superior de Linguas e Administraçao