TEMITOPE ADEBAYO
SENIOR ADMINISTRATIVE OFFICER
LISBON
Summary
Senior Administrative Officer with over 9 years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Senior Administrative Officer
National Postgraduate Medical College Of Nigeria
Lagos, Nigeria
06.2014 - 11.2023
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Provided administrative support to clients internally and supported needs for materials organization.
Front Desk Officer
Silver Bells Schools
Lagos, Nigeria
01.2014 - 05.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
Customer Care Officer
NGO
Abia, Nigeria
01.2013 - 11.2013
- Analyzed customer feedback to identify areas for improvement.
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Arts - HISTORY AND INTERNATIONAL STUDIES
EKITI STATE UNIVERISTY
EKITI,NIGERIA 04.2001 -
Master of Arts - PUBLIC AND INTERNATIONAL AFFAIRS
UNIVERSITY OF LAGOS
LAGOS, NIGERIA 04.2001 -
Ph.D. - International Studies
University Institute of Lisbon
Lisbon, Portugal 04.2001 -
Skills
Human Resources Management
Meeting Facilitation
Organizational Leadership
Database Maintenance
Meeting Planning
File Organization
Report Preparation
Records Management
Certification
EFFECTIVE COMMUNICATION AND INTERPERSONAL RELATIONS WORKSHOP
Timeline
Senior Administrative Officer
National Postgraduate Medical College Of Nigeria
06.2014 - 11.2023
Front Desk Officer
Silver Bells Schools
01.2014 - 05.2014
Customer Care Officer
NGO
01.2013 - 11.2013
Bachelor of Arts - HISTORY AND INTERNATIONAL STUDIES
EKITI STATE UNIVERISTY
04.2001 -
Master of Arts - PUBLIC AND INTERNATIONAL AFFAIRS
UNIVERSITY OF LAGOS
04.2001 -
Ph.D. - International Studies
University Institute of Lisbon
04.2001 -