Summary
Overview
Work History
Education
Skills & Competencies
Languages
Timeline
Generic
Exousia Teresa Quiala

Exousia Teresa Quiala

Lisbon

Summary

Certified Cabin Crew Member with a valid Cabin Crew Attestation and expertise in EASA safety regulations, emergency procedures, and first aid. Strong background in customer service, hospitality, and conflict resolution in fast-paced, multicultural environments. Skilled in crisis management, teamwork, and ensuring passenger safety and comfort.

Overview

12
12
years of professional experience

Work History

Additional Experience (Translation&Cybersecurity)

Upwork and Accenture
08.2018 - Current

Previous experience in translation and cybersecurity, developing attention to detail and intercultural communication.

Cabin Crew (Certification)

MA Aviation
12.2024 - 01.2025
  • Hands-on training in safety procedures and emergency evacuation.
  • Knowledge of first aid and emergency management on board.
  • Ability to provide high-standard service and hospitality to passengers.


Bartender

Iberostar Lisboa
04.2018 - 10.2018
  • Provided personalized service to international guests, ensuring a memorable experience.
  • Efficiently managed bar operations, reducing waiting times and optimizing service.
  • Adapted to diverse cultural backgrounds, delivering exceptional customer service.

Sales Assistant

Intimissimi
04.2016 - 10.2016
  • Provided personalized customer service and created a welcoming shopping experience.
  • Managed inventory with precision, ensuring product availability.
  • Problem-solving and customer retention through proactive service.

Waitress

O Provador
11.2013 - 03.2016
  • Delivered high-end customer service in a luxury dining environment, ensuring satisfaction and guest loyalty.
  • Assisted with wine selection and food pairing.
  • Maintained a high standard of hospitality and service presentation.

Education

Certification - Cabin Crew

MA Aviation
São Domingos De Rana
01-2025

Skills & Competencies

  • Aviation safety procedures (EASA) and emergency evacuation.
  • First aid, fire fighting, and crisis management on board.
  • Customer service excellence and onboard hospitality.
  • Conflict resolution and problem-solving under pressure.
  • Teamwork and effective communication in multicultural environments.
  • Multitasking and adaptability in fast-paced situations.

Languages

Portuguese
Native language
English
Proficient
C2
Spanish
Intermediate
B1
French
Intermediate
B1

Timeline

Cabin Crew (Certification)

MA Aviation
12.2024 - 01.2025

Additional Experience (Translation&Cybersecurity)

Upwork and Accenture
08.2018 - Current

Bartender

Iberostar Lisboa
04.2018 - 10.2018

Sales Assistant

Intimissimi
04.2016 - 10.2016

Waitress

O Provador
11.2013 - 03.2016

Certification - Cabin Crew

MA Aviation
Exousia Teresa Quiala