Terezia Pedro
Lagoa,Portugal
Summary
Hardworking and organised team player with good conversational and time management abilities. Loyal employee with a marketing degree and lot of experience in costumer service, administrative procedures and scheduling clients.
Looking for a new job opportunity to deliver high quality care whilst prioritising patient comfort for professional, friendly service.
Native Slovak speaker with perfect level of English, understanding well Portuguese with intermediate Portuguese communication skills.
I would love to work as a reservation agent and have opportunity to learn new things, work in a team and meet new people everyday.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Assistant manager
Next Gibraltar
Gibraltar
2018.01 - 2020.12
- Ordering new stock, merchandising, coordinate daily customer service operations, training new employees
- Maintain store appearance
- Develop good costumer relationships
- Setting up and maintaining in-store displays
- Trained staff on best practices to achieve optimal productivity
- Scheduled social media content strategically to achieve maximum reach and impressions
Receptionist
Sunborn Yacht Hotel 5*
Gibraltar
2017.01 - 2017.12
- Taking and managing bookings, providing information about hotel, handling phone calls
- Delivered front of house duties with warm and professional manner.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Answered and helped resolve enquiries from clients, vendors and general public.
Receptionist
Hotel Turiec ****
, Slovakia
2015.01 - 2016.10
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Receptionist
Hotel Apart City
Trnava
2013.04 - 2014.09
- Making reservations, organising and scheduling personal meetings
- Maintained an organised reception area for a professional business environment
Education
Three semesters of Psychology - Psychology
University of st. Cyril and Method
2009.09 - 2011.03
Master degree of marketing - Marketing communication
University of st. Cyril and Method in Trnava
2008.01 - 2014.01
Skills
- Attention to Detail
- Customer service
- Multitasking
- Interpersonal communication
- Scheduling appointments
- Willingness to learn new things
Languages
English
Fluent
Portuguese
Intermediate
Slovak
Native
Czech
Fluent
Timeline
Assistant manager
Next Gibraltar
2018.01 - 2020.12
Receptionist
Sunborn Yacht Hotel 5*
2017.01 - 2017.12
Receptionist
Hotel Turiec ****
2015.01 - 2016.10
Receptionist
Hotel Apart City
2013.04 - 2014.09
Three semesters of Psychology - Psychology
University of st. Cyril and Method
2009.09 - 2011.03
Master degree of marketing - Marketing communication
University of st. Cyril and Method in Trnava
2008.01 - 2014.01