Terrence Anumudu
Lisbon,1000
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Specialist
ARC And Nike ( Majorel)
07.2021 - 01.2023
- J U LY 2 021 — J ANUA RY 2 023
- Ensured customer´s orders were shipped and processed correctly, from open stage through verification to final delivery stage
- Address all customer concerns in timely and effective manner
- Communicated and collaborated with colleagues, particularly about global terrorism system (GTS) checks, shipment and return fraud, and claim requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally
- Connected with customers to address questions and resolve issues through phone and email
Customer Care Agent - Project Supervisor
Exouzia Moda Couture
01.2018 - 12.2020
- JANUA RY 2 018 — D ECEMBER 2020
- Supervised work of 12 team members, offering constructive feedback regarding work performance
- Delivered completed projects on time by prioritizing multiple tasks
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results
- Monitored deadlines and milestones to keep team on track with project schedule
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Representative
NTEL
06.2012 - 11.2017
- Handled variety of consumer inquiries, including billing concerns, service concerns, technical support, and general assistance to quickly and successfully fix customer problems.
- Received 97% customer satisfaction rating, which contributed to 10% decrease in cancellations.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
Education
Bachelor of Science - Psychology
Olabisi Onabanjo University
Ogun State,NigeriaSkills
- Excellent verbal and written communication skills English
- Customer relationship management
- Active listening
- Product knowledge
- Problem-solving
- Empathy
- Dedication
- Administrative support
- Order Processing
- Empathy
- User Experience
Timeline
Customer Service Representative Specialist
ARC And Nike ( Majorel)
07.2021 - 01.2023
Customer Care Agent - Project Supervisor
Exouzia Moda Couture
01.2018 - 12.2020
Customer Service Representative
NTEL
06.2012 - 11.2017
Bachelor of Science - Psychology
Olabisi Onabanjo University
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