Tetiana Horbachova
Porto,Portugal
Summary
Results-driven Head of QA department with 15+ years in software testing and 7+ years specializing in QA process establishment and optimization, including 7 years in a leadership capacity overseeing 12 teams of 30+ manual and automation QC Engineers.
Proven track record of establishing QA processes from the scratch - driving significant reductions in Escape Rate to Production and raising Quality Health Scores to 80–90% across all teams.
Integrated AI tools (Claude, Claude Code, Gemini) into manual and automation testing workflows, boosting productivity and coverage
Led the transition of manual QA team to a General QA model - accelerating skill growth, expanding automation coverage, and shortening release cycles
Designed and monitored quality metrics to identify process gaps, inform strategy, and develop team capabilities
Skilled in test planning and strategy, quality policy development, and aligning QA processes with client requirements
Passionate about continuous improvement, data-driven quality management, and growing high-performing QA teams.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Head of QA
Genome
10.2024 - Current
- Built end-to-end QA processes from scratch — defining policies, standards, and metrics aligned with business goals, measurably improving product quality
- Cut Backend release cycle time by ~60% through QA process optimization, standardized release schedules company-wide — Web (weekly), Mobile (bi-weekly), Backend (every 3 weeks) — improving delivery predictability
- Integrated AI tools (Claude, Claude Code, Gemini) into testing workflows, transitioning manual team to General QA model, enhancing automation coverage and streamlining release cycle time
- Introduced Risk-Based Testing for Backend releases and refined estimation approach, improving release date accuracy
- Implemented release metrics (estimation accuracy, reject rate, added features %) to identify quality risks early and address causes of delays
- Led a QA team of 15+ manual and automation engineers, driving daily operations, professional development, and hiring through technical interviews
- Balanced team workload and optimised onboarding process, ensuring timelines were met and accelerating new-hire ramp-up
QA Manager
SoftServe
04.2020 - 10.2024
- Directed and managed 12 teams of over 30 manual and automation QC Engineers, enhancing team capabilities and operational efficiency.
- Implemented robust monitoring and control mechanisms for product and process quality risks across all teams, ensuring proactive identification and mitigation of potential issues.
- Refined quality policies, procedures, standards, and metrics to optimise software testing processes, aligning with industry best practices and client requirements.
- Established comprehensive QA processes from scratch, leveraging predefined quality metrics to enhance application quality and meet client expectations.
- Strategically planned and scheduled QC activities, tracking team workload and task statuses to ensure timely delivery. Implemented corrective measures to uphold project timelines and quality standards.
- Conducted technical interviews to assess and onboard top talent, ensuring a skilled and capable QC team.
QA Lead
SoftServe
08.2019 - 04.2020
- Led 8 testing teams, comprising 8-15 Quality Engineers, ensuring their effective operation and development.
- Established rigorous QC processes, enhancing efficiency and consistency in testing activities.
- Developed comprehensive test strategies, leveraging appropriate tools and methodologies to maximize test coverage and effectiveness.
- Collaborated closely with development teams, architects, and business analysts to meticulously plan testing activities, ensuring alignment with project goals and requirements.
- Engaged with customers and business stakeholders to clarify requirements and designs, promoting collaboration in testing and quality assurance.
- Played a pivotal role in the hiring process, conducting technical interviews to identify and onboard top talent, ensuring a skilled and capable testing team.
- Sought opportunities to enhance QA/QC processes, implementing improvement initiatives to elevate quality standards.
- Provided mentorship and guidance to newcomers within the testing team, facilitating their integration and growth within the organisation.
Lead Software Testing Engineer
EPAM Systems
02.2011 - 08.2019
- Led testing team of 5 testers in daily execution to ensure quality deliverables.
- Defined testing strategy tools and day-to-day testing approaches.
- Executed frontend and backend testing for client-server applications.
- Automated tests using WebDriver for browser interactions.
- Developed automated SOAP UI test projects for REST web services.
- Ran regression testing to validate fixes and unchanged areas.
- Performed manual functional testing for core workflows.
- Tracked defects in VersionOne/Jira and reported outcomes to customers.
- Facilitated stakeholder communication and provided detailed test status reports to enhance visibility.
- Planned testing with development architects and business analyst collaboration.
- Refined QA/QC processes through practical improvements and thorough reviews, enhancing overall testing effectiveness.
- Collaborated with customers and business stakeholders on requirements clarification.
- Mentored new testing team members through onboarding and practice.
- Prepared test design documentation and executed test cases.
- Collected server timing data for performance measurement.
- Prepared and conducted interviews for testing roles.
- Tested database data quality against expected behaviours.
Software Test Engineer
ISD
11.2007 - 02.2011
- Performing system, regression and retesting, integration and exploratory testing of developed applications.
- Developed test scenarios to validate functionality of GUI tools.
- Documented software defects using bug tracking system and reported to software developers for resolution.
- Updated servers to maintain application functionality for developed applications.
Education
Master of Science - Electrotechnics
National Mining University
Dnipro01-2003
bachelor - The technician of automation of manufacture
COLLEGE OF THE CUSTOMS SERVICE ACADEMY OF UKRAINE
Dnipro01-2000
Skills
- Quality assurance
- Test strategy/plan development
- Test automation
- Risk-based testing
- AI integration
- AI implementation
- Process setup and optimisation
- Release cycle management
- Performance measurement
- Metrics development
- Risk management
- Continuous improvement
- Team leadership
- Client relationship management
Languages
English
Advanced
C1
Certification
- ISTQB Foundation level Issued Sep 2012 Credential ID 12-CTFL-28981-ES
Timeline
Head of QA
Genome
10.2024 - Current
QA Manager
SoftServe
04.2020 - 10.2024
QA Lead
SoftServe
08.2019 - 04.2020
Lead Software Testing Engineer
EPAM Systems
02.2011 - 08.2019
Software Test Engineer
ISD
11.2007 - 02.2011
Master of Science - Electrotechnics
National Mining University
bachelor - The technician of automation of manufacture
COLLEGE OF THE CUSTOMS SERVICE ACADEMY OF UKRAINE