Thomas Hösl
Account Executive
Summary
Seasoned Account Executive with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Account Executive
Cisco
11.2020 - 08.2024
- Surpassed sales quotas (100–130%) across German south/public sector accounts.
- Closed complex deals using MEDDPICC methodology.
- Led Quarterly Business Reviews and delivered accurate forecasts in Salesforce/Tableau.
- Presented Cisco collaboration solutions via calls, emails, and demos.
- Built partner relationships and won multiple company-wide sales competitions.
- Spearheaded comprehensive account strategies to enhance client engagement, resulting in improved customer satisfaction and loyalty.
- Developed and maintained long-term relationships with key stakeholders, driving collaborative efforts that increased overall account performance.
- Utilized CRM tools to analyze client data, enabling tailored solutions that maximized revenue opportunities and client retention.
- Collaborated with cross-functional teams to deliver integrated solutions, ensuring alignment with client needs and business objectives.
- Cultivated strong client relationships through strategic communication, facilitating increased client retention and satisfaction levels.
- Spearheaded the analysis of market trends to identify new opportunities, driving the growth of service offerings.
- Developed and presented tailored product solutions to clients, resulting in enhanced user adoption and loyalty.
Retention Specialist American Express
Sitel
04.2020 - 09.2020
- Assisted cardholders with account inquiries and upgrades.
- Ranked Top 2 in team retention performance.
- Guided clients in selecting financial solutions.
- Delivered exceptional customer support by resolving inquiries and concerns, enhancing overall customer satisfaction and loyalty.
- Enhanced customer loyalty by resolving inquiries and providing tailored solutions, resulting in improved retention rates.
- Developed and implemented personalized communication strategies, leading to increased customer engagement and satisfaction.
- Conducted follow-up communications with customers, fostering relationships and ensuring retention through personalized engagement strategies.
Virtual-Sales-Specialist
Xerox
12.2019 - 01.2020
- Completed product training in virtual sales, mastering solution demos and client engagement.
- Developed Excel reporting and analysis skills to support sales activities and performance tracking.
Sales Associate (Inside Sales Lead)
Fujitsu
09.2019 - 10.2019
- Completed training programs on Fujitsu products, solutions, and technologies.
- Gained knowledge in hardware and software applications for enterprise clients.
Sales Associate for UPC Swiss & Microsoft
Teleperformance
08.2016 - 08.2019
- Resolved inbound contract issues, upgrades, and new client onboarding.
- Delivered tailored solutions to boost customer retention.
- Supported presales with software and hardware guidance.
- Provided expert guidance on product features and services, enhancing customer satisfaction and loyalty through personalized support.
- Resolved complex technical issues through effective troubleshooting, significantly improving resolution times and customer experience.
- Collaborated with cross-functional teams to streamline customer service processes, leading to increased operational efficiency and service quality.
- Trained and mentored new team members on company policies and customer interaction techniques, fostering a knowledgeable workforce.
- 50-80 calls per day
Account Manager
Schapfl GmbH
08.2010 - 07.2016
- Installed IT systems onsite and trained employees for smooth adoption.
- Managed accounts across East & North Germany, including research, cold calls, and territory planning.
- Organized client visits, negotiated contracts, and secured onsite signings.
- Sold upgrades and provided after-sales support to ensure customer satisfaction.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention through personalized support strategies.
- Collaborated with cross-functional teams to implement IT solutions, streamlining operations and improving system efficiency.
- Analyzed customer needs and provided tailored product recommendations, resulting in increased sales and client trust.
- Conducted regular performance reviews of IT systems, identifying areas for improvement and ensuring optimal functionality for clients.
- Quota attainment 100%-160%
Education
No Degree - Automotive Engineering Technology & Operational Economics
College For Applied Sciences Landshut
Germany 04.2001 -
Vocational Baccalaureate Diploma - Social Work
FOS Straubing
Straubing, Germany01.2008
Secondary School Diploma - Business Administration
Jakob-Sandtner-Schule
Straubing, Germany01.2006
Skills
Account management
Client communication
Closing techniques
Cold Calling
CRM Software Proficiency
MEDDPICC methodology
Problem Solving
Relationship building
Sales strategy
Solution selling
Time Management
Upselling and cross selling
Interests
Basketball, Fitness, Gourmet Food
Timeline
Account Executive
Cisco
11.2020 - 08.2024
Retention Specialist American Express
Sitel
04.2020 - 09.2020
Virtual-Sales-Specialist
Xerox
12.2019 - 01.2020
Sales Associate (Inside Sales Lead)
Fujitsu
09.2019 - 10.2019
Sales Associate for UPC Swiss & Microsoft
Teleperformance
08.2016 - 08.2019
Account Manager
Schapfl GmbH
08.2010 - 07.2016
No Degree - Automotive Engineering Technology & Operational Economics
College For Applied Sciences Landshut
04.2001 -
Vocational Baccalaureate Diploma - Social Work
FOS Straubing
Secondary School Diploma - Business Administration
Jakob-Sandtner-Schule