Thomas Hösl
Account Executive
Summary
Seasoned Account Executive with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Account Executive
Cisco
11.2020 - 08.2024
- Surpassed sales quotas (100–130%) across German south/public sector accounts.
- Closed complex deals using MEDDPICC methodology.
- Led Quarterly Business Reviews and delivered accurate forecasts in Salesforce/Tableau.
- Presented Cisco collaboration solutions via calls, emails, and demos.
- Built partner relationships and won multiple company-wide sales competitions.
- Spearheaded comprehensive account strategies to enhance client engagement, resulting in improved customer satisfaction and loyalty.
- Developed and maintained long-term relationships with key stakeholders, driving collaborative efforts that increased overall account performance.
- Utilized CRM tools to analyze client data, enabling tailored solutions that maximized revenue opportunities and client retention.
- Collaborated with cross-functional teams to deliver integrated solutions, ensuring alignment with client needs and business objectives.
- Cultivated strong client relationships through strategic communication, facilitating increased client retention and satisfaction levels.
- Spearheaded the analysis of market trends to identify new opportunities, driving the growth of service offerings.
- Developed and presented tailored product solutions to clients, resulting in enhanced user adoption and loyalty.
Retention Specialist American Express
Sitel
04.2020 - 09.2020
- Assisted cardholders with account inquiries and upgrades.
- Ranked Top 2 in team retention performance.
- Guided clients in selecting financial solutions.
- Delivered exceptional customer support by resolving inquiries and concerns, enhancing overall customer satisfaction and loyalty.
- Enhanced customer loyalty by resolving inquiries and providing tailored solutions, resulting in improved retention rates.
- Developed and implemented personalized communication strategies, leading to increased customer engagement and satisfaction.
- Conducted follow-up communications with customers, fostering relationships and ensuring retention through personalized engagement strategies.
Virtual-Sales-Specialist
Xerox
12.2019 - 01.2020
- Completed product training in virtual sales, mastering solution demos and client engagement.
- Developed Excel reporting and analysis skills to support sales activities and performance tracking.
Sales Associate (Inside Sales Lead)
Fujitsu
09.2019 - 10.2019
- Completed training programs on Fujitsu products, solutions, and technologies.
- Gained knowledge in hardware and software applications for enterprise clients.
Sales Associate for UPC Swiss & Microsoft
Teleperformance
08.2016 - 08.2019
- Resolved inbound contract issues, upgrades, and new client onboarding.
- Delivered tailored solutions to boost customer retention.
- Supported presales with software and hardware guidance.
- Provided expert guidance on product features and services, enhancing customer satisfaction and loyalty through personalized support.
- Resolved complex technical issues through effective troubleshooting, significantly improving resolution times and customer experience.
- Collaborated with cross-functional teams to streamline customer service processes, leading to increased operational efficiency and service quality.
- Trained and mentored new team members on company policies and customer interaction techniques, fostering a knowledgeable workforce.
- 50-80 calls per day
Account Manager
Schapfl GmbH
08.2010 - 07.2016
- Installed IT systems onsite and trained employees for smooth adoption.
- Managed accounts across East & North Germany, including research, cold calls, and territory planning.
- Organized client visits, negotiated contracts, and secured onsite signings.
- Sold upgrades and provided after-sales support to ensure customer satisfaction.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention through personalized support strategies.
- Collaborated with cross-functional teams to implement IT solutions, streamlining operations and improving system efficiency.
- Analyzed customer needs and provided tailored product recommendations, resulting in increased sales and client trust.
- Conducted regular performance reviews of IT systems, identifying areas for improvement and ensuring optimal functionality for clients.
- Quota attainment 100%-160%
Education
No Degree - Automotive Engineering Technology & Operational Economics
College For Applied Sciences Landshut
Germany 04.2001 -
Vocational Baccalaureate Diploma - Social Work
FOS Straubing
Straubing, Germany01.2008
Secondary School Diploma - Business Administration
Jakob-Sandtner-Schule
Straubing, Germany01.2006
Skills
Account management
Interests
Basketball, Fitness, Gourmet Food
Timeline
Account Executive
Cisco
11.2020 - 08.2024
Retention Specialist American Express
Sitel
04.2020 - 09.2020
Virtual-Sales-Specialist
Xerox
12.2019 - 01.2020
Sales Associate (Inside Sales Lead)
Fujitsu
09.2019 - 10.2019
Sales Associate for UPC Swiss & Microsoft
Teleperformance
08.2016 - 08.2019
Account Manager
Schapfl GmbH
08.2010 - 07.2016
No Degree - Automotive Engineering Technology & Operational Economics
College For Applied Sciences Landshut
04.2001 -
Vocational Baccalaureate Diploma - Social Work
FOS Straubing
Secondary School Diploma - Business Administration
Jakob-Sandtner-Schule