Tiago Braz
Matosinhos
Summary
Field Service Engineer with 5+ years of experience in healthcare diagnostics and laboratory automation across Portugal, Spain, and international environments. Experienced in installation, maintenance, troubleshooting, and customer support in complex laboratory settings. Developed hands-on expertise with Siemens laboratory automation systems, including Aptio and FlexLab, and later expanded into instrument integration with Siemens Aptio, FlexLab, FlexLab X, and Abbott GLP automation. Currently acting as TLA Responsible for Iberia at Arkray, in a role that represents a natural progression from previous experience in laboratory automation, integration, and technical issue resolution. Experienced in coordinating technical escalations across Europe and with HQ in Japan. Academic background in electrical and computer engineering, with training in electronics, automation, software, networks, and SQL.
Overview
6
6
years of professional experience
Work History
TLA Responsible for Iberia
Arkray Iberia
Porto
05.2024 - Current
- Install, maintain, and troubleshoot laboratory diagnostic equipment across Portugal and Spain.
- Serve as TLA Responsible for Iberia, supporting integration with Siemens Aptio, FlexLab, FlexLab X, and Abbott GLP automation systems.
- Support customers in complex laboratory environments across Iberia and Europe, coordinating technical issue resolution.
- Handle technical escalations between Europe and Japan, acting as a liaison to support timely and effective solutions.
Field Service Engineer
Blister Aplications SL
Porto
01.2023 - 04.2024
- First professional experience working in Spain, performing installation, maintenance, and troubleshooting of automated pharmacy equipment in hospital and pharmacy settings.
- Installed and maintained automated pharmacy equipment in hospital and pharmacy settings.
- Performed troubleshooting and corrective interventions in customer sites.
Field Service Engineer
Siemens Healthineers
Porto
01.2020 - 12.2022
- Installed and maintained clinical analysis systems including Atellica IM/CH, Clinitek Novus.
- Hands-on experience with Siemens Aptio automation, including integration with Atellica systems and support for automated laboratory workflows in high-throughput diagnostic environments.
- Supported LIS/LAS integrations and IT network connectivity , contributing to high service quality in a complex, high-throughput diagnostic setting.
Education
Bachelorʼs Degree - Electrical and Computer Engineering
Instituto Superior Engenharia do Porto
Porto09-2019
Skills
- Total Lab Automation (TLA)
- Siemens Aptio / FlexLab / FlexLab X
- Abbott GLP Automation
- Instrument Integration
- LIS / LAS Integration
- Hardware & Software Troubleshooting
- Technical Escalation Management
- SQL
Languages
Portuguese
Proficient
C2
English
Proficient
C2
Spanish
Upper Intermediate
B2
Timeline
TLA Responsible for Iberia
Arkray Iberia
05.2024 - Current
Field Service Engineer
Blister Aplications SL
01.2023 - 04.2024
Field Service Engineer
Siemens Healthineers
01.2020 - 12.2022
Bachelorʼs Degree - Electrical and Computer Engineering
Instituto Superior Engenharia do Porto