Tiago Mora Féria
Faro
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
23
23
years of professional experience
Work History
Property Manager
Quinta Do Lago Group
07.2022 - 12.2024
- Managed portfolio of 40+ high-end residential properties across Quinta do Lago,
- Oversaw maintenance, inspections, and emergency response, ensuring optimal property performance and condition.
- Coordinated with contractors and partners to secure quality work at competitive rates.
- Negotiated lease agreements to maximise owner returns and enhance tenant satisfaction.
- Property management software to streamline operations and maintain accurate documentation.
- Advised property owners on value-adding refurbishments and strategic upgrades.
- Conducted detailed property inspections pre, during, and post-tenancy.
- Implemented sustainability initiatives, reducing energy usage and operating costs.
- Handled emergency repairs and damage control swiftly to minimize disruption.
- Maintained strong relationships with solicitors, estate agents, and local authorities to support operations and legal compliance.
- Collaborated with Finance Department to deliver accurate and timely financial reports.
- Proposed tailored housing solutions based on client needs and budget.
- Introduced process improvements using technology and team collaboration to boost efficiency.
- Delivered personalized customer experiences to drive satisfaction and brand loyalty.
- Monitored market trends to inform management strategies and maintain competitive edge
Head of Front-Office Operations & Duty Manager
Quinta Do Lago S.A
03.2019 - 06.2022
- Led full Front Office operations, ensuring alignment with Quinta do Lago Group’s high service standards.
- Monitored guest satisfaction trends, driving continuous improvement initiatives.
- Ensured VIP and returning guests received recognition and service.
- Promoted cross-selling opportunities and hotel loyalty programs to maximise revenue.
- Identified key upselling opportunities to enhance guest experience and increase profitability.
- Collaborated with The Campus and Sports Sales Manager to manage elite team camps and venue bookings.
- Successfully hosted top-tier sports teams including Manchester United, Irish Rugby, Portugal U17, and Rangers FC.
- Applied proactive problem-solving to resolve issues efficiently and minimize operational impact.
- Ensured compliance with internal policies and hospitality industry standards.
- Managed procurement and supply tracking within budget constraints.
- Conducted staff performance evaluations and organized targeted training sessions.
- Supervised Front Office team and encouraged collaboration across departments.
- Analysis financial reports and implemented cost controls to improve profitability.
- Monitored adherence to legal and internal policies, delivering compliance training when needed.
- Adapted daily operations to meet shifting demands while consistently achieving business goals.
- Enhanced customer service and operational efficiency through innovative process improvements.
- Handled guest complaints with professionalism, maintaining high satisfaction and loyalty.
Front Office Duty Manager
Martinhal Quinta Resort
02.2016 - 01.2019
- Led and coordinated all Front Office Agents, ensuring compliance with SOPs and senior management directives.
- Provided functional leadership of the Front Office department, supporting the team in complex operational scenarios.
- Oversaw VIP guest experience, including private flight coordination and FAO airport handling.
- Delivered weekly on-the-job training sessions and performance evaluations to enhance service quality.
- Managed documentation systems including scheduling, reporting, purchases, and forecasting logs.
- Conducted regular Duty Manager shifts, handling guest complaints and operational duties in absence of GM/A-GM.
- Acted as main liaison for Martinhal Quinta Resort property owners, supporting villa rentals, revenue tracking, and operational needs.
- Handled owner-related tasks including housekeeping, maintenance, gardening, and utility billing with markup application.
- Managed owner reservations and guided occasional client visits, ensuring service excellence.
- Monitored daily PMS activity to maximise occupancy and revenue potential.
- Collaborated with sales and marketing to promote packages and increase booking volume.
- Represented the resort at external events to boost brand exposure and develop industry connections.
- Developed contingency strategies to maintain service quality during high occupancy periods.
Front-Office Night Auditor
Discovery Hotel Management (DHM)
01.2012 - 01.2016
- Coordinated with external auditors and regulators to ensure smooth and compliant audit processes.
- Handled payments via POS systems and card readers with accuracy and efficiency.
- Used advanced auditing software to streamline audit procedures and improve accuracy.
- Investigated discrepancies by reconciling cash drops and credit card transactions.
- Prepared comprehensive audit reports with findings and improvement recommendations for management.
- Performed hotel account balancing and resolved financial variances promptly.
- Managed room inventory, including occupancy tracking, reservations, and room allocations.
- Evaluated operational procedures to ensure alignment with strategic goals and identified opportunities.
- Collected and implemented guest feedback to enhance service delivery and guest satisfaction.
1st _ Front Desk Agent
Thema Hotels & Resorts Lisboa Portugal
01.2010 - 12.2011
- Developed in-depth knowledge of the local area, offering guests recommendations on dining, arts, culture, and events.
- Managed room reservations via phone, in-person, and online, providing confirmations to guests.
- Coordinated luggage assistance on guest arrivals and departures, enhancing overall guest experience.
- Assisted in event and conference organization, overseeing room setups and catering arrangements.
- Managed booking cancellations and modifications, ensuring clear communication with affected guests.
- Processed check-out transactions, issuing invoices, and handling payments via cash, credit, and debit cards.
- Directed phone calls to the appropriate departments or guests when switchboard was unavailable.
- Greeted and personally escorted arriving guests to their meeting spaces or offices.
- Responded to guest complaints with empathy, offering practical solutions to improve their stay.
- Supported colleagues during peak periods, ensuring smooth front desk operations.
- Liaised with maintenance staff to report and follow up on facility issues and repairs.
- Delivered exceptional customer service by promptly addressing guest concerns and resolving complaints.
- Carried out administrative tasks to support staff needs and ensure operational efficiency.
Front Desk Agent
Lagrimas Hotels & Emotions
01.2005 - 12.2009
- Coordinated with guests to ensure seamless arrival and departure experiences.
- Provided information on hotel amenities and services, enhancing guest satisfaction.
- Assisted guests with special requests, including reservations, transport arrangements, and leisure activities.
- Managed the check-in and check-out process, ensuring all guest preferences were met.
- Facilitated communication between departments to ensure guest needs were met promptly.
- Monitored and maintained the cleanliness and organization of the front desk area.
- Ensured guest privacy and security by following established check-in/check-out procedures.
- Handled reservations, cancellations, and modifications efficiently, ensuring smooth operation.
- Addressed guest feedback and complaints with professionalism, ensuring positive outcomes.
- Managed guest profiles, updating information to ensure personalized service for return visits.
- Actively promoted hotel services and amenities to enhance guest experience and maximise revenue.
- Collaborated with other departments to resolve issues and ensure guest satisfaction
Front Office Assistant
Ap Eva Senses Hotel
02.2002 - 12.2004
- Greeted visitors warmly and professionally, delivering exceptional customer service throughout their visits.
- Managed telephone inquiries, providing detailed information and directing calls to the appropriate staff.
- Processed and distributed mail promptly, handling inquiries and directing correspondence as needed.
- Received deliveries, inspecting orders for quality and damage, and coordinated returns when necessary.
- Facilitated internal communication by distributing memos and updates to keep staff informed.
- Managed the reception area, greeting visitors and handling both telephone and in-person inquiries.
- Coordinated meeting room bookings, ensuring availability and preparing rooms for scheduled events.
Education
BTEC - Design & Communication
ETIC - Escola De Tecnologias Inovação E Criação
Lisboa02-2018
12th Portuguese Compulsory - SVQ Level 3
Escola Secundaria Francisco Fernandes Lopes
Olhao, Portugal06-2002
Skills
- Multi-Tasking efficiency
- Client relationship building
- Negotiation
- Property development
- Effective decision making
- Work order processing
Additional Information
REFERENCES
David Madeira - Operations Director - Loyola Portugal
Nuno Sequeira - General Manager @ Octant Hotel Furnas - Discovery
Hotel Management
Mário Stromp Morais - General Manager @ Quinta da Comporta
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Property Manager
Quinta Do Lago Group
07.2022 - 12.2024
Head of Front-Office Operations & Duty Manager
Quinta Do Lago S.A
03.2019 - 06.2022
Front Office Duty Manager
Martinhal Quinta Resort
02.2016 - 01.2019
Front-Office Night Auditor
Discovery Hotel Management (DHM)
01.2012 - 01.2016
1st _ Front Desk Agent
Thema Hotels & Resorts Lisboa Portugal
01.2010 - 12.2011
Front Desk Agent
Lagrimas Hotels & Emotions
01.2005 - 12.2009
Front Office Assistant
Ap Eva Senses Hotel
02.2002 - 12.2004
BTEC - Design & Communication
ETIC - Escola De Tecnologias Inovação E Criação
12th Portuguese Compulsory - SVQ Level 3
Escola Secundaria Francisco Fernandes Lopes
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