Tiago Rezende
Castanheira de Pêra
Summary
I am a Computer Science student at University of London. I'm fluent in Portuguese, Spanish, and English and have experience with some programming in JavaScript, C++, C# and Python. At this point I have worked on many projects throughout my studies, as well as supplemented my learning through studying for cybersecurity certifications. I am looking for opportunities to build skills to complement my studies and increase my employability in the future.
Whilst no longer my career field, I acquired many customer service and relations skills working my job as a bartender in Costa Rica. I learned methods of customer interaction, as well as dispute resolving, always making sure the best possible experience is provided.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Labiela Sabores del Mundo Restaurant and Bar
2017.01 - 2019.01
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Animal Care Volunteer
Jaguar Rescue Center
2015.01 - 2017.01
- Enhanced animal well-being by providing daily care, including feeding, grooming, and exercise.
- Kept animals clean and free of contaminants to promote optimal health.
- Developed strong relationships with fellow volunteers, working together as a team to ensure optimal animal care standards were met consistently.
- Ensured a safe environment for both animals and visitors by adhering to strict safety protocols.
Education
Bachelor's degree - Computer Science
University of London
London03.2026
Skills
Strong multitasking
Customer Service
Highly reliable
Fluent Spanish
Fluent English
Fluent Portuguese
Software Development
Cybersecurity
Certification
- IT Support, Google - February 2023
Verify my certification at https://coursera.org/verify/professional-cert/LCANQTKQU3NU
Game Development
I have been working on some light game development projects, both with friends and on my own. I enjoy making simple sprite based games in Godot with my own pixel art, but the projects with my friends tend to be a bit more complex and we usually utilize the Unreal engine where I do most of the C++ programming.
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Bartender
Labiela Sabores del Mundo Restaurant and Bar
2017.01 - 2019.01
Animal Care Volunteer
Jaguar Rescue Center
2015.01 - 2017.01
Bachelor's degree - Computer Science
University of London
- IT Support, Google - February 2023
Verify my certification at https://coursera.org/verify/professional-cert/LCANQTKQU3NU
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